I signed up for a MS365 trial to test for our small company of 6 people to see how well it will work rather than the software of same we have been using for years. The process was fairly simple and I made it all the way through to the enrollment process including providing my CC# once the trial period ended. As things happened, I had to sign out of the process (I do work when I'm not messing around with MS!). When I attempted to sign back in, the MS wizards WOULD NOT recognize my name/pw. I tried the "Forgot Password" routine and it said the username did not exist. OK. So I tried to "Create an account" with the same username and it tells me the username already exists!!! Rinse, repeat, cycle unending . . . So now after the "trial" month, I have not yet been able to even use MS365 and I'm sure the payment thing is kicking in as I type. (I was also intending to delete my CC info once I got back in but . . . !!!) I CAN'T.
So last week in an effort to torture myself further, I decided to try the "talk to somebody" routine for more insight. The brick wall effort of always being referred back to SIGNING IN (WHICH IS IMPOSSIBLE!!!) is WHOLLY UNACCEPTABLE when a person actually needs help resolving the cyclical "sign-in" problem.
