Login Delay - Black Screen

Copper Contributor



I'm troubleshooting the black screen at login as many of us have experienced.  We just updated to 2.9.7838.44263 with hopes the issue would get better, but no such luck.  We have tried a lot of different potential solutions found on the internet, but we're still seeing 1-1.5 min of black screen most of the time.  

Running this on Server 2019 RDS environment.  Windows version 10.0.17763.2029.  Storage of profiles is on Nutanix Files.


In looking through the FSLogix logs, I see that the profile loads fine.  The delay is occurring in the ODFC section.


Here is ODFC log excerpt.  You can see the amount of time in between 2 of the log entries where the delay occurs with the black screen.  It seems that there is a delay before the app setup begins.  At 22:51 is when the profile load is marked successful in the profile log.



[22:51:12.081][tid:00000328.000010b8][INFO]           ===== End Session: Attach Outlook Data Folder Container: 
[22:51:12.082][tid:00000328.000010b8][INFO]           Session configuration wrote (DWORD): SOFTWARE\Policies\FSLogix\ODFC\Sessions\S-1-5-21-1121329711-239563112-1232828436-15247\LogonStage = '4'
[22:52:38.705][tid:00000328.00001024][INFO]           ===== Begin Session: App Setup Detected
[22:52:38.708][tid:00000328.00001024][INFO]            Session configuration read (REG_SZ): SOFTWARE\Policies\FSLogix\ODFC\Sessions\S-1-5-21-1121329711-239563112-1232828436-15247\ActivityId = '9cbe6ba6-e9be-40b4-af96-6980baa9f5cc'
[22:52:38.709][tid:00000328.00001024][INFO]            HKCU is available and locked
[22:52:38.709][tid:00000328.00001024][INFO]            OneDrive folder for Business1 is C:\Users\username\OneDrive - Company at OneDrive setup
[22:52:38.710][tid:00000328.00001024][INFO]           ===== End Session: App Setup Detected



Anyone have any ideas to resolve this and speed it up?


1 Reply

@abond1155  Hello, did you ever find a solution for this issue?