FastTrack FAQ and Links

Former Employee

What is Microsoft FastTrack?

Microsoft FastTrack is our customer success service designed to help you realize business value faster with the Microsoft Cloud. Discover what's possible, plan for successful rollouts, and onboard new users and capabilities at your own pace. Access best practices, tools, resources, and experts committed to make your experience with the Microsoft Cloud a success.
Q: What is FastTrack Center?
The FastTrack Center is a team of hundreds of engineers around the globe, committed to providing IT professionals and partners with a successful Office 365 experience. Our FastTrack Engineers will provide you with remote and personalized assistance to help you prepare your technical environment and ensure a smooth onboarding and migration experience. Eligible customers will be contacted by the FastTrack Center within 30 days of purchase. FastTrack resources and services are included in Office 365 for customers with at least 150 seats of Office 365 Enterprise SKUs, paid Government and Education SKUs, Kiosk SKUs and Non-profit SKUs.
Q: What does FastTrack enagement look like?
1. Kicking off Onboarding to Office 365
Within 30 days of purchasing, a Microsoft FastTrack Engineer will contact you to assist you through onboarding with a kickoff meeting.
2. Assessing your environment
Your FastTrack Engineer will work with you to assess your current environment, and determine any areas of your existing infrastructure that should be changed to ensure a great experience.
3. Remediate any issues
Your FastTrack engineer will provide you with a checklist and plan to remediate any issues that were surfaced during assessment.
4. Enabling core capabilities
Your FastTrack Center team will work with you to ensure that Office 365 is ready to use, user licenses are assigned, and eligible services are migrated.
Q: What happens when I sign into FastTrack?
When you sign into FastTrack with your work or school ID, you gain access to a set of tools and resources to help you plan for and drive your Office 365 implementation and adoption projects. This is also the place where you will be able to share plans and documentation with your FastTrack Engineer, as well as redeem offers you or your partner may be eligible for.
1. Create a Success Plan
Build tailored success plans including technical implementation and user adoption strategies across Office 365, EMS, Azure and other services.
2. Redeem Offers
Learn about and redeem special offers that your organization may be eligible for, and Learn about and redeem special offers that your organization may be eligible for.
3. Plus...
Set up a trial for your team to experience Office 365, stay informed about your FastTrack Center status, and access adoption guidance and project templates during your planning process. 
Q: What customers qualify for Microsoft FastTrack for Office 365?
Eligible SKUs:  Customer who purchase licenses for at least 150 seats for a new Office 365 tenant and in one of the following plans for Office 365 service are eligible to receive the new FastTrack Onboarding and Migration benefit.: 
  • Office 365 Enterprise plans (E1, E3, E4)
  • Exchange Online Plan 1 and Exchange Online Plan 2
  • Office 365 Pro Plus, SharePoint Online standalone plans, Lync Online standalone plans, OneDrive Standalone plans.
  • Office 365 Government plans (G1, G3, G4)
  • Paid Office 365 Education plans (A3, A4)
Excluded SKUs: Office 365 Kiosk plans (K), Office 365 Midsize business plans, Office 365 small business (P1), Office 365 small business (P2) plans, Yammer Enterprise standalone plan; Office 365 Dedicated and ITAR-support plans; and any Office 365 service plan purchased through a third party that is contractually obligated to provide support for the Office 365 service are ineligible.
Q. When will the new FastTrack be available?
A. Eligible customers can receive Adoption Planning assistance, Onboarding and Migration services from the FastTrack Center today.
Q. How do I learn about new updates?
A. FastTrack is a service that is constantly evolving. We will publish upcoming changes as part of the Office 365 Roadmap. Visit to get the full list of future updates.
Q. What onboarding and migration services does the FastTrack Center provide?
A. For more details, please review the service description.
Q: Are the Onboarding and Migration services retroactive?
FastTrack Onboarding, Migration, and Adoption Planning services can be used at any time and are available to any customers that purchase eligible SKUs +150
Q: Will Microsoft migrate customer data as part of Onboarding?
Yes. As of July 1st, 2015, mail migration is included as a part of the service benefit. Additional data migration services will be made available shortly, follow our roadmap at to learn more.
Q: Is there pre-work before onboarding, does the FastTrack engineer help with this?
The FastTrack engineers will run pre-onboarding checks to identify any readiness tasks required for the customer’s infrastructure prior to onboarding. If such tasks are required, the FastTrack engineer will advise the customer or preferred partner to complete the tasks before onboarding can begin. Such tasks might include providing additional hardware for identify management, upgrading the infrastructure to supported software or updating the network. 
If during pre-onboarding check, the customer requires additional assistance outside of the scope of the FastTrack engagement and does not have a preferred partner to work with, the onboarding expert will suggest the customer be contacted by a qualified partner to assist. If the customer agrees, a Microsoft qualified partner will contact the customer. Section 3 provides more details around this. 
Q: What languages and markets is FastTrack available in?
FastTrack is available in all markets. The FastTrack Center provides remote assistance in the following languages: Brazilian Portuguese, English, French, German, Italian, Japanese, Spanish and Traditional Chinese. In addition, will be available in English only at release (Oct 7th). The content will be released in the languages above in November.
Q: Do I need to utilize the FastTrack services within any particular timeframe?
No. A customer can use the benefit at any time, as long as their subscription is active.
Q: How long is the typical onboarding and migration enagement?
That depends on the customer’s and their partners scheduling needs, and their environment.  However, an average onboarding assistance will last roughly 4-6 weeks. Microsoft will stay engaged with the customer and partner until all eligible Office 365 applications (such as Exchange, SharePoint, Lync, Office ProPlus, and Yammer) are provisioned and ready to use. 
3 Replies


I am not sure the FastTrack is the best product for Microsoft Partners. But it can be a great solution for customers.
To me is a great solution for customers....and no so great for partners that can provide same services