Introduction
As the Azure platform evolves to meet customer needs, it's important to address service end-of-life scenarios with care and precision. In this blog post, we'll consolidate valuable insights from the FastTrack for Azure (FTA) team, providing a comprehensive resource for both Microsoft internal customer facing teams and customers to refer to.
Why Service End-of-Life Matters
Service end-of-life transitions can impact users, stakeholders, and organizations. Handling them effectively is crucial for efficiency, security, and compliance, ensuring a positive customer experience and reducing the risk of churn.
FTA's Role in Service End-of-Life
The FastTrack for Azure team is dedicated to making service end-of-life transitions seamless and beneficial. By leveraging our extensive customer-facing experience, we aim to minimize effort from product groups (PGs) and ensure a high-quality customer experience throughout the transition process.
How FTA Supports End-of-Life Scenarios
FTA works directly with a subset of customers to enhance the experience for all. Here's how we can assist in end-of-life scenarios:
- Direct Customer Interaction:
- 1:1 engagements for transitioning (offboarding & onboarding)
- Providing prescriptive guidance for the Microsoft internal customer facing teams to manage customer transitions effectively.
- Improving the Customer Experience:
- Gathering solution-centric customer feedback and creating a feedback loop for continuous improvement.
- Contributing valuable content related to transition scenarios, such as blog posts and learning resources.
- Developing artifacts, scripts, and tools for self-help in transitioning from deprecated services.
Your Role in the Process
If you're a Microsoft internal customer facing team member or customer, your collaboration is invaluable. Here's how you can take action:
- Review the Affected Services: Familiarize yourself with the list of affected services and their respective Microsoft links.
- Utilize FTA Resources: Leverage the provided FTA resources for self-help, including blog posts, sessions, and other materials.
- Engage with FTA: If you require further assistance or have questions, don't hesitate to reach out to the FastTrack for Azure team.
Resources
Conclusion
Effectively managing service end-of-life transitions requires a collective endeavor. With the assistance of the FastTrack for Azure (FTA) team and your proactive involvement, we can guarantee a seamless migration process and maintain a positive customer experience. If you are a customer, kindly liaise with your Microsoft account team (CSAM or CSA or Account Executive, etc.) to initiate FTA engagement. In case you are part of the accounts team, please nominate your customer to FTA using OneAsk.
Thank you for your dedication to the success of our customers and the Azure platform.
