Journaling not working for External Incoming email

Brass Contributor

Hello Team


My test environment is Exchange 2016 hybrid  

I have enabled the journaling in exchange 2016 database level - Internal emails are getting journaling, however if i send an email from external like gmail, hotmail to the mailboxes which is on to the databases where journaling enabled, it not journaling

Am using Exchange 2016 standard version


What could be the possible  


2 Replies


External emails sent to mailboxes in databases with journaling enabled may not be journaling due to misconfigured journaling scope or routing issues. Check settings to ensure external emails are included and routed correctly for journaling.


Sorry for the late , I dont create any Journaling rule in complaince. I just created Jorunaling Mailbox and added in Database