Apr 08 2020 08:36 AM - edited Apr 08 2020 08:37 AM
Under the profile tab: Not syncing - Couldn't connect to the sync server. Retrying...
I've been seeing this error for a couple weeks now. This is an Office 365 G3 account, and I'm seeing the error on all devices signed in with this account:
I've also tried with the latest Canary release, 83.0.478.1 and get the same error.
Apr 08 2020 09:02 AM - edited Apr 08 2020 09:03 AM
Hi,
couple of weeks, on all of your devices and on different channels, it just seems like a problem with your account itself, I don't know what extra features and options G3 subscriptions have in the administration panels but have you talked to your system admin about it? maybe they have to enable something?
btw when you go to edge://sync-internals/
the "Server URL" under "Environment Info" is empty, right?
Apr 08 2020 09:31 AM
I actually am the sysadmin, and the issue is with my account. It was working just fine for a few weeks (since the public release of Edge Chromium) but then this problem just started out of nowhere.
Yes, "Server URL" is empty.
Apr 08 2020 11:53 AM
@dedbhs Thanks for reaching out! We're sorry to hear that you're encountering some trouble with sync. We've reached out to our Enterprise sync team and will let you know if/when we can provide you with some insights. (Based on this documentation, it looks like you should meet all the prerequisites for sync, but feel free to take a look and confirm.)
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Apr 08 2020 12:09 PM
Sep 24 2020 03:26 PM
@dedbhs
I have the same issue. Did you manage to resolve this?
Sep 28 2020 02:05 PM
@dedbhs I too have the same issue with E3 account. I am global admin as well. At first edge was syncing successfully, but a few months back stopped. Whatever I do now does not matter, it shows that message and it won't sync.
Sep 28 2020 06:46 PM
@GoceR I have already invested tons of time fixing this by myself. At last logged a support request with MS.
Apr 13 2022 11:06 AM