SOLVED

GSOD playing a Netflix video

%3CLINGO-SUB%20id%3D%22lingo-sub-489788%22%20slang%3D%22en-US%22%3EGSOD%20playing%20a%20Netflix%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-489788%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20tried%20to%20play%20a%20Netflix%20video%2C%20I%20got%20the%20%22new%22%20GSOD%20(Green%20Screen%20of%20Death).%20The%20computer%20froze%20and%20no%20report%20was%20generated.%20I%20had%20to%20reset%20the%20computer%20after%20waiting%20for%20about%2010%20minutes%20for%20the%20report%20to%20be%20generated.%20Good%20point%20for%20Edge%3A%20when%20I%20launched%20the%20browser%20after%20rebooting%2C%20all%20Windows%20reopened%20simultaneously%20with%20no%20missing%20tab.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEdge%20Canary%3A%2076.0.141.0%3C%2FP%3E%3CP%3EWindows%2010%3A%20Build%2018885.1001%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20reporting%20this%20event%20both%20here%20and%20in%20Windows'%20Feedback%20Hub%20just%20in%20case.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-714601%22%20slang%3D%22en-US%22%3ERe%3A%20GSOD%20playing%20a%20Netflix%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-714601%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F316442%22%20target%3D%22_blank%22%3E%40NicolSD%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThis%20issue%20has%20been%20corrected%20in%20more%20recent%20updates.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGabriel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-715466%22%20slang%3D%22en-US%22%3ERe%3A%20GSOD%20playing%20a%20Netflix%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-715466%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F299596%22%20target%3D%22_blank%22%3E%40v-gapart%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E77.0.189.3%20Dev%20release%20and%20just%20got%20a%20GSOD%20on%20Netflix%20last%20night.%20I'm%20on%201903%20if%20that%20matters.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1078367%22%20slang%3D%22en-US%22%3ERe%3A%20GSOD%20playing%20a%20Netflix%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1078367%22%20slang%3D%22en-US%22%3E%3CP%3ESomething%20similar%20has%20happened%20to%20me%20aswell%20these%20last%20days.%20I%20get%20the%20%22Blue%20screen%20of%20death%22%20when%20changing%20episodes%20on%20netflix.%20The%20application%20that%20fails%20is%20called%2C%20%22dxgmms2.sys%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20on%26nbsp%3B%3CSPAN%3EVersion%2079.0.309.54%3C%2FSPAN%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F316442%22%20target%3D%22_blank%22%3E%40NicolSD%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1081271%22%20slang%3D%22en-US%22%3ERe%3A%20GSOD%20playing%20a%20Netflix%20video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1081271%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F496829%22%20target%3D%22_blank%22%3E%40Jakob_Skytte_Thorsen%3C%2FA%3E%26nbsp%3BThanks%20for%20letting%20us%20know.%20If%20you%20haven't%20already%2C%20please%20try%26nbsp%3Bdisabling%20the%20%22use%20hardware%20acceleration%20when%20available%22%20from%26nbsp%3B%3CA%20href%3D%22edge%3A%2F%2Fsettings%2Fsystem%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eedge%3A%2F%2Fsettings%2Fsystem%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFawkes%20(they%2Fthem)%3CBR%20%2F%3EProject%20%26amp%3B%20Community%20Manager%20-%20Microsoft%20Edge%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Regular Contributor

When I tried to play a Netflix video, I got the "new" GSOD (Green Screen of Death). The computer froze and no report was generated. I had to reset the computer after waiting for about 10 minutes for the report to be generated. Good point for Edge: when I launched the browser after rebooting, all Windows reopened simultaneously with no missing tab.

 

Edge Canary: 76.0.141.0

Windows 10: Build 18885.1001

 

I am reporting this event both here and in Windows' Feedback Hub just in case.

4 Replies
Highlighted
Best Response confirmed by NicolSD (Regular Contributor)
Solution

@NicolSD 

 

This issue has been corrected in more recent updates.

 

Gabriel

Highlighted

@v-gapart 

 

77.0.189.3 Dev release and just got a GSOD on Netflix last night. I'm on 1903 if that matters. 

Highlighted

Something similar has happened to me aswell these last days. I get the "Blue screen of death" when changing episodes on netflix. The application that fails is called, "dxgmms2.sys".

 

I am on Version 79.0.309.54 

 

@NicolSD 

Highlighted

@Jakob_Skytte_Thorsen Thanks for letting us know. If you haven't already, please try disabling the "use hardware acceleration when available" from edge://settings/system

 

Fawkes (they/them)
Project & Community Manager - Microsoft Edge