Edge freezing

New Contributor

Hello,

I use Edge v. 99.0.1150.39 (Official Build - 64 bits) and the browser keeps crashing sometimes when many tabs are opened.

 

I was not able to understand what is causing the issue, but I've made an Exception analysis of the freezed Edge process (find it below, in this post).

 

Only Extensions I'm using:

- Google Drive offline

- Zoho CRM

 

Here'se the exception analysis, hope it will be helpful.

 

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 14780

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 1242381

Key : Analysis.Init.CPU.mSec
Value: 234

Key : Analysis.Init.Elapsed.mSec
Value: 13595

Key : Analysis.Memory.CommitPeak.Mb
Value: 677

Key : Timeline.OS.Boot.DeltaSec
Value: 1554310

Key : Timeline.Process.Start.DeltaSec
Value: 21556

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 99.0.1150.39


FILE_IN_CAB: msedge.DMP

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 00006aa4

PROCESS_NAME: msedge.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {ERRORE DI EXCEPTION} Breakpoint stato raggiunto un breakpoint.

EXCEPTION_CODE_STR: 80000003

STACK_TEXT:
00000063`1d7fd088 00007ff8`10151a5e : 00007fff`80812a91 00007fff`808129f7 00005766`00000175 00007fff`76d78797 : ntdll!NtWaitForSingleObject+0x14
00000063`1d7fd090 00007fff`780da075 : 00000063`1d7fd198 aaaaaaaa`aaaaaaaa aaaaaaaa`00000000 00000000`00005ca0 : KERNELBASE!WaitForSingleObjectEx+0x8e
00000063`1d7fd130 00007fff`76d7881b : 00005766`00000000 00000000`00000000 00000063`1d7fd2f8 00000063`1d7fd2f4 : msedge!base::WaitableEvent::Wait+0x185
00000063`1d7fd280 00007fff`78d66e89 : 00000063`1d7fd398 00007fff`80812ae3 00007fff`808129f7 00000063`0000003f : msedge!mojo::`anonymous namespace'::ThreadSafeInterfaceEndpointClientProxy::SendMessageWithResponder+0x25b
00000063`1d7fd3e0 00007fff`77e22302 : 00000000`00000018 00000000`00000433 00005766`0081ea50 00000063`1d7fd800 : msedge!mojo::internal::ThreadSafeForwarderBase::AcceptWithResponder+0x39
00000063`1d7fd430 00007fff`798f64cf : 00000000`000000f8 00005766`0081ea50 00000063`1d7fd6e0 00000000`00000001 : msedge!mojo::internal::SendMessageW+0xe2
00000063`1d7fd4d0 00007fff`789056f5 : 00000000`00000000 aaaaaaaa`aaaa0000 00000000`00000000 aaaaaa00`00000000 : msedge!gpu::mojom::GpuChannelProxy::WaitForGetOffsetInRange+0x15f
00000063`1d7fd600 00007fff`78905504 : 00005766`131d1240 00000000`00000001 00005766`06e2dfa0 00000000`00000003 : msedge!gpu::CommandBufferProxyImpl::WaitForGetOffsetInRange+0x195
00000063`1d7fd800 00007fff`7890538d : 00005766`0bb373d0 00005766`12430630 0000d682`1d5e4b2b 00005766`0026cdf8 : msedge!gpu::CommandBufferHelper::WaitForGetOffsetInRange+0x4e
00000063`1d7fd880 00007fff`7c3c32c5 : 00005766`131d1240 00005766`1fdb6cc0 00005766`1f62d800 00000000`00000003 : msedge!gpu::CommandBufferHelper::Finish+0x63
00000063`1d7fd900 00007fff`7c3c3a21 : 00000000`00000000 aaaaaaaa`aaaaaaaa 00005766`092de000 aaaaaaaa`aaaaaa00 : msedge!gpu::gles2::GLES2Implementation::FinishHelper+0x51
00000063`1d7fd970 00007fff`78c8134b : 00005766`1b7573c0 aaaaaaaa`aaaaaaaa 00005766`1ebbfc90 00000000`00000000 : msedge!gpu::gles2::GLES2Implementation::Finish+0x41
00000063`1d7fd9b0 00007fff`7d158d88 : 00005766`1b7573d8 0000d682`1d5e4901 0000d682`1d5e496b 00004c61`00004dc2 : msedge!cc::LayerTreeHostImpl::ReleaseLayerTreeFrameSink+0xeb
00000063`1d7fda50 00007fff`7667e428 : 00005766`152c0280 00005766`15963c60 00005766`20844d80 00000000`00000000 : msedge!cc::SingleThreadProxy::Stop+0x58
00000063`1d7fdaf0 00007fff`796a13da : 00005766`15122eb0 00007fff`7c0b94e6 00005766`0bd19110 00000063`1d7fdc40 : msedge!cc::LayerTreeHost::~LayerTreeHost+0x148
00000063`1d7fdb90 00007fff`796a0a0a : 00000000`00000000 00007fff`78f00c5f 00005766`152c0280 00005766`152c0280 : msedge!ui::Compositor::~Compositor+0x2f4
00000063`1d7fdca0 00007fff`7dcfe65e : 00005766`152c0280 00005766`152c0280 00000000`00000000 00000000`00000000 : msedge!aura::WindowTreeHost::DestroyCompositor+0x62
00000063`1d7fdce0 00007fff`78bbcc41 : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 00000000`00000000 00000000`00000000 : msedge!views::HWNDMessageHandler::OnDestroy+0x6c
00000063`1d7fdd30 00007fff`78bbc130 : 00000000`00341a40 00000000`ffffffeb 00005766`152c0280 00007fff`f3a7242d : msedge!views::HWNDMessageHandler::_ProcessWindowMessage+0x8d5
00000063`1d7fde20 00007fff`78d691ce : 00000000`00000000 00000000`00000000 00000223`73d20000 00000000`00000000 : msedge!views::HWNDMessageHandler::OnWndProc+0x110
00000063`1d7fdf10 00007fff`78d6913f : 00000000`00000000 00000000`00341a40 00000000`00000000 00000000`00000001 : msedge!gfx::WindowImpl::WndProc+0x84
00000063`1d7fdf80 00007ff8`10aee7e8 : 00000000`00000001 00000000`00000001 00000000`00000002 00000000`00000001 : msedge!base::win::WrappedWindowProc<&gfx::WindowImpl::WndProc>+0xf
00000063`1d7fdfb0 00007ff8`10aee36c : 00000000`00000000 00007fff`78d69130 00000000`00341a40 00000000`00000002 : user32!UserCallWinProcCheckWow+0x2f8
00000063`1d7fe140 00007ff8`10b00f93 : 00000000`00000000 00000000`00000000 00000000`00000000 00005766`00006aa4 : user32!DispatchClientMessage+0x9c
00000063`1d7fe1a0 00007ff8`12a90ba4 : 00000000`00000000 00000000`00000000 00000000`00000000 00005766`15122ec0 : user32!_fnDWORD+0x33
00000063`1d7fe200 00007ff8`10792384 : 00007fff`7c0b5c4a 00000000`00000000 00000e22`dfd362ac 0000d682`1d5e713b : ntdll!KiUserCallbackDispatcherContinue
00000063`1d7fe288 00007fff`7c0b5c4a : 00000000`00000000 00000e22`dfd362ac 0000d682`1d5e713b 00005766`01d8b000 : win32u!NtUserDestroyWindow+0x14
00000063`1d7fe290 00007fff`7d4a3f4e : 00000000`00000010 00007fff`77aae6b4 0000d682`1d5e706b 00000000`00000008 : msedge!views::Widget::CloseNow+0xec
00000063`1d7fe350 00007fff`78c4a8f3 : 00005766`20829dd8 00000063`1d7fe7a0 00000000`00000000 00007fff`782885f1 : msedge!StatusBubbleViews::DestroyPopup+0x8e
00000063`1d7fe390 00007fff`780cf66b : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 00005766`135f7360 : msedge!base::OneShotTimer::RunUserTask+0x23
00000063`1d7fe3c0 00007fff`77af26fa : 00000000`00000000 00000000`00000001 ffffffff`ffffffff 00000169`e2962387 : msedge!base::internal::Invoker<base::internal::BindState<void (base::internal::DelayTimerBase::*)(std::__1::unique_ptr<base::internal::TaskDestructionDetector,std::__1::default_delete<base::internal::TaskDestructionDetector> >),base::internal::UnretainedWrapper<base::internal::DelayTimerBase>,std::__1::unique_ptr<base::internal::TaskDestructionDetector,std::__1::default_delete<base::internal::TaskDestructionDetector> > >,void ()>::RunOnce+0xbb
00000063`1d7fe420 00007fff`766c6cbf : 00000000`00000000 aaaaaaaa`00000000 00000000`00000000 aaaaaa00`011c1138 : msedge!base::DefaultDelayedTaskHandleDelegate::RunTask+0x6a
00000063`1d7fe460 00007fff`78288760 : 00000000`00000000 00000000`00000000 00000063`1d7fe670 00007fff`77aaec12 : msedge!base::internal::Invoker<base::internal::BindState<void (__cdecl base::DefaultDelayedTaskHandleDelegate::*)(base::OnceCallback<void __cdecl(void)>) __ptr64,base::WeakPtr<base::DefaultDelayedTaskHandleDelegate>,base::OnceCallback<void __cdecl(void)> >,void __cdecl(void)>::RunOnce+0x5f
00000063`1d7fe4a0 00007fff`78287adc : 80000000`00000000 00000e22`dfced2af 0000d682`1d5e760b 00007fff`77aaf4b4 : msedge!base::TaskAnnotator::RunTaskImpl+0x1b0
00000063`1d7fe560 00007fff`77acce52 : 00000000`00000000 00005766`0024ca88 00005766`002ac480 26844ca0`705c427a : msedge!base::sequence_manager::internal::ThreadControllerWithMessagePumpImpl::DoWork+0x41c
00000063`1d7fe730 00007fff`789c70f1 : 00006520`0027c140 7fffffff`ffffffff 00000000`00000001 00007fff`793c7ceb : msedge!base::MessagePumpForUI::DoRunLoop+0x282
00000063`1d7fe8a0 00007fff`7650e9fc : 00000000`00000010 00000007`1d7fea40 0000d682`1d5e7b9b 0000d682`1d5e7b3b : msedge!base::MessagePumpWin::Run+0x71
00000063`1d7fe900 00007fff`789a9fc3 : 00006520`0027c140 00000063`1d7fea98 00000000`00000000 00005766`003d17f0 : msedge!base::sequence_manager::internal::ThreadControllerWithMessagePumpImpl::Run+0xec
00000063`1d7fe970 00007fff`78c62650 : 00000000`00000000 00000000`00000000 00000000`00000000 00000164`e0205056 : msedge!base::RunLoop::Run+0xc3
00000063`1d7fea50 00007fff`7972547b : fffe6f9c`1b9e0000 00007fff`797258c3 00000164`00000000 00007fff`7b6f6ae0 : msedge!content::BrowserMainLoop::RunMainMessageLoop+0x9a
00000063`1d7feac0 00007fff`789c75c6 : 00000063`1d7fece8 00007fff`807f0190 00000000`00000018 aaaaaaaa`aaaaaaaa : msedge!content::BrowserMain+0xce
00000063`1d7feb90 00007fff`789acca9 : 00000063`1d7fed40 00000000`00000000 00007fff`805339d0 00007fff`77f35752 : msedge!content::RunBrowserProcessMain+0xd2
00000063`1d7fec90 00007fff`789ac83e : 00000000`00000000 00000000`00000000 00000000`00000000 0000d682`1d5e7e2b : msedge!content::ContentMainRunnerImpl::RunBrowser+0x3f1
00000063`1d7feda0 00007fff`789a7b01 : 00000000`00000010 00007fff`79b6db6b 00000000`00000000 00000000`00000000 : msedge!content::ContentMainRunnerImpl::Run+0x1ae
00000063`1d7feec0 00007fff`79746524 : 00000063`1d7ff4b0 00007fff`7974645c 00006520`0027c140 00007fff`7826c11f : msedge!content::RunContentProcess+0x141
00000063`1d7ff0f0 00007fff`79745c0f : 00000063`1d7ff220 00007ff6`e2920000 00000000`1d7ff200 00000063`1d7ff280 : msedge!content::ContentMain+0x4c
00000063`1d7ff170 00007ff6`e2a493d9 : 00006520`00290210 00007fff`797459d0 00006520`00290220 00000063`1d7ff370 : msedge!ChromeMain+0x23f
00000063`1d7ff330 00007ff6`e29721f3 : 00000000`00000001 00000000`00000001 00000063`1d7ff790 00007ff8`08f00000 : msedge_exe!Ordinal0+0x1293d9
00000063`1d7ff540 00007ff6`e29fbfa2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msedge_exe!Ordinal0+0x521f3
00000063`1d7ffa10 00007ff8`11ae7034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msedge_exe!Ordinal0+0xdbfa2
00000063`1d7ffa50 00007ff8`12a42651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000063`1d7ffa80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: msedge!base::WaitableEvent::Wait+185

MODULE_NAME: msedge

IMAGE_NAME: msedge.dll

FAILURE_BUCKET_ID: BREAKPOINT_80000003_msedge.dll!base::WaitableEvent::Wait

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 99.0.1150.39

FAILURE_ID_HASH: {bb2bd36a-a824-e990-1438-20b77c4da417}

Followup: MachineOwner
---------

 

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