No push notifications from authenticator app when switching to Azure AD B2C direcories

Copper Contributor

Hi all, 

 

I'm currently facing issues switching to one of my Azure AD B2C directories.

When I try to switch from my primary directory to the B2C directory, it prompts me with 2fa (which it should) however, I don't get the message on my phone. When I try to enter the temporary 6-digit number (xxx-xxx) it fails, saying that the code is incorrect. 

Now the interesting part
the 2fa push message works perfectly fine when I try to sign in to my other MS products with the same profile, so I don't think it's a setting on the phone or my profile (I have followed all the "microsoft authenticator app no push notification" topics online).

Is there a temporary problem with Azure? How do I fix this? I have alternate methods, like SMS, call, and even an alternate Email, but I can't choose any of them in the login process. Also, I have restarted the phone, reassigned the account to the app, and more.

 

Is anyone facing the same issues?

 

Regards,

 

Steffen 

0 Replies