File Explorer is slow when traversing files synced with OneDrive

Microsoft

Hello team, 

 

I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized environment they are facing one specific issue with the OneDrive synced folders.

They created this video that explains the issue in details. They also opened a support ticket, but they didn't help with this issue. They are facing that for a while and they are asking for more assistance. 

If anyone could have any clue would be great!

 

A video demonstrating the issue can be found here: https://rivier.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=203b5b74-07d9-4ec1-8da0-b02a015a0e18 (the demonstration starts at the 2m10s mark).

 

Thank you!

20 Replies

@sandrocpereira 

 

Can further elaborate on the network setup \ component?

 

 

Does it have any issues with files when collaborating with two or more users? We also have a Onedrive issue, but with FSlogix on Azure storage. Did not notice any any delay with in the explorer, but we see files being duplicated only when other users are working together. What is remarkable is, that when we edit and save the files online, another user does this, it can take up to 30 or 40 seconds before Onedrive updates the file. Even when we see the changes comming trhough within the file
Seeing the exact same thing. Traversing files in OneDrive/SharePoint takes 5-10 seconds each click. When opening files i would say 10-20 seconds!
I have searched a lot still with no solution :( Microsoft please help out.
TLDR: OneDrive/SharePoint not working great on AVD with FSLogix

@Oliver_Krage Finally on our site it was another application. Ivanti Workspace control caused the trouble

Hi @Hans van Deursen Thank you!
The customer has Citrix Workspace installed. If i exit this it becomes faster.
Hello, we have the exact same issue in our company. Did you found a way to solve that problem? Thanks.

Hello @matmat86, unfortunately, not yet! I'm scaling this issue to Windows engineer group, because I believe that is related to Windows itself.

I had / have same issue with my customers. Need to go back to Windows 10... unfortunally I havent found any solution yet. I belive its related to Windows itself...

Hello @sandrocpereira, your video explained the issue perfectly. I hope they can fix that. If you have any further informations let me know please. Thank you.

Hi, these steps will cover general areas that could be impacting the performance or functionality of OneDrive in such a setup:
Ensure that OneDrive is up to date on all AVD instances. An outdated OneDrive client can cause sync issues.
Use the built-in OneDrive sync health dashboard in the Microsoft 365 admin center (if available for your subscription) to check for any reported issues with user sync status.
Implement OneDrive's Files On-Demand feature to reduce the bandwidth and storage requirements on each AVD instance.
Ensure that Known Folder Move (KFM) is configured correctly to redirect Desktop, Documents, and Pictures folders to OneDrive. This helps in managing user files more efficiently.
Verify that all AVD session hosts are optimized for performance and are not over-provisioned with users, which could impact overall system resources and affect applications like OneDrive.
Consider implementing FSLogix profile containers if not already in use, which can improve the performance and manageability of user profiles in AVD environments.

@sandrocpereira did any of the solutions @juhua offered help you to solve that problem, which is clearly visible in the video you posted above.

@matmat86 This is the client. No, nothing has worked for us yet. After exhausting our options with Azure support channels, we opened a second paid ticket with the Windows team. The first paid ticket was closed without resolution.

 

We have ruled out FSLogix as an issue. We set up a demo with Windows 11 multisession vanilla from the gallery and no FSLogix profiles. Two users logged into the same oversized host using normal local profiles. The slowness in File Explorer was present.

 

Slowness is present whether OneDrive sync is running or not, or whether the files are available offline (cached) or in the cloud only. Slowness happens when you right-click a file, too.

 

Slowness is not present in PowerShell, the File -> Open dialog box, or third-party file managers. Slowness does not appear if you use the File Explorer navigation tree--until you click a file in the main File Explorer window.

We have clients reporting the exact same behaviour. It has something to do with Windows must likely. Also seen cursors almost disappear in Office 365 applications. I dont think there is no solution yet other than Windows 10 multi-session and thats a no go.

@sandrocpereira any luck on this? I have been looking into it myself and have the exact same issues as in your video. I have tried everything every forum has suggested so just wondering if youve found anything recently?

We are also getting reports of the same issue from multiple users over the past couple weeks.
I have a call with the escalations team at MS in 30mins so if they finally try something other than uninstalling and rebooting the machine I'll update the post. This happens on a brand new install of Windows as well as existing machines so its 100% a bug they need to fix.
Ok so update, MS are absolutely no help and tried to make me reinstall again...

The behaviour I found was if I recreated the FSLogix profile for my test user, the initial logon had OneDrive fast, but log off and on again once and its slow for all subsequent logons.

I looked in the registry for before and after and theres nothing in there that relates to anything worthwhile so I really don't know.
Sad that Microsoft is not able to fix this yet :( we had to go for normal file share for a customer because of this. The performance was way to slow to have all the files in SharePoint synced down.

@JoshReaver whats your support request number so I can have them reference it when we open a case. Did you try raising the case to a SEV A and tell them its production impaction so they will work on it?

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