Call Queue forwarding not received by phone.

[Nicholas Lyle]

We have an issue where calls forwarded to a call queue that rings one of our support groups are not ringing our SfB phones. The calls show in the SfB client but not on the phone. If the call is answered in SfB the desk phone will pick up the call but the screen info is different than if it was a normal.  This same user is park of another Call Queue that forwards calls direct to them and they show up on the phone correctly. The calls also will flow to the user if they sign into a different phone. 

Any ideas on where to start with this. 

[#2]

What model of phone are you using?

[#3]

Yealink t48s.

But this also affects the users without desk phones that just use the SfB client. 

[#4]

The group participation policy the same? If the group is formal, it must be signed into before it will ring the phone. Informal and the call is always sent to the logged in devices.