May 05 2017 06:48 PM - edited May 05 2017 06:50 PM
(Context: Office 365 E1 / Outlook Online)
I have a shared mailbox that I need to be able to send from. My user account is properly set up as a member of that shared mailbox, and I am able to open the mailbox separately and send from within it, so I know I have the permissions/delegation.
However I want to be able send as if I am the shared mailbox from within my own mailbox, not having to open a separate window with the shared mailbox. (i.e. Just choose the Shared Mailbox name in the "From" field when I send an email.
Here are Microsoft's instructions to do that from https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-on-the-web-for-bus...
How do I send email from the shared mailbox?
To send email from the shared mailbox using Outlook Web App:
Click above the folder list. A new message form opens in the reading pane.
Click More and then select Show from. This option shows you that the people who receive the email message will see that it comes from the shared mailbox and not from your own email account.
To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or cc box. The first time you enter a person’s name, Outlook Web App searches for that person’s address. In the future, the name is cached so it resolves quickly.
Type a subject.
Type the message you want to send.
When your message is ready to go, click send
I cannot get any options to appear in the "From" picklist other than my own email account, even though the guide shows I should be able to do so.
Does anyone know how I can get the Shared mailbox I am a member of to appear there?
Thanks!
Mar 16 2019 02:35 AM
@Heidar_Sigurjonsson, you are working with Outlook for Windows or with OWA?
Mar 18 2019 01:11 AM
Mar 19 2019 08:10 AM
Since the last Office update I can not get Outlook 2016 (465) to save the shared mailbox email address in the 'from' drop down list, I have to retype the sahred mailbox address each time.
I send a coupleof hundred invoices from this emai laddress each month as well as statements etc so it is a major pain in the butt.
Version 1902 (build 11328.20158)
I also no longer have the option to add the shared mailbox through the advanced setting in account setting, that optoin is greyed out, that was the first option I tried when the email address stopped showing in the drop down list.
The mailbox sends and receives ok but I have to manually type the from email address each and every time.
I hope someone has managed to come up with a fix to this and can help out.
Mar 20 2019 02:33 AM
Hi@Pamela Dillon ,
I can confirm that after upgrading to version 1902 (build 11328.20158)
there is no the shared mailbox in the drop-down list of From: button.
I can't confirm the problem with adding the shared mailbox via advanced settings in account setting. In my case it works as it should.
Just add the shared mailbox as a second Exchange account, not as an additional mailbox, and you'll see it in the drop-down list.
Regards,
Victor.
Mar 20 2019 02:56 AM
Mar 20 2019 11:42 AM
Mar 22 2019 04:41 PM
That work around worked for the full day yesterday, however today, I randomly get an error message that I can't expand the folder to view the inbox etc. or else the emails I am sending stick in the outbox with the error message 'Outlook data file cannot be accessed'.
Any suggestions?
Jan 15 2020 02:25 PM