Forum Discussion
Teams call automatically gets disconnected frequently
I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes.
I changed my bluetooth jabra make heatset with new one but problem exists.
While I am joining my meetings, after connecting within few minutes I can see volume control bar displayed in teams window with volume reducing automatically without my intervention , then it automatically un mutes my mic without my intervention and finally call gets disconnected automatically without my intervention.
And this happens only when I use my bluetooth headset connected to my laptop using USB bluetooth adapter, but its not same when I use 3.5mm Jack wired headset because teams working normal.
Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
35 Replies
- So, does anyone have a real solution to this problem besides reinstalling Windows (which is not real a solution)?
Ranjith1988 I ended up doing a factory reset of the dongle and headset and that has definitely helped a ton.
tiztrain Thanks for the feedback. Not sure I can do the same with my headset (Jabra Evolve 20 MS) which is wired USB-A.
I have the Jabra Evolve2 65 with the Jabra Link 380 dongle.
I get the same issue except mine gets disconnected after certain events. These are some examples that disconnect my team call on my PC:
- Connect to Amazon AppStream
- Receive a phone call on my phone (Jabra headset connected to phone via bluetooth) and even if I tap on the button not to answer, it disconnects from my PC
- If I receive another Teams call, if i tap on do not answer, it disconnects
- Randomly not doing anything special
I am guessing my different scenarios will occur but that is what I have found so far.
Same here. My Jabra Evolve 75 headphones seem to be creating an issue where my Teams and Webex video calls are dropping the audio connection intermittently and dropping the whole connection often. Currently testing with basic iPhone wired earbuds and no issues after the first Teams call. Reinstalling Microsoft OS is not an option for me on my work laptop. I will also experiment with ensuring Zoom or other program/devices are not trying to/or are connected to by Jabra headset. Note this completely defeats the purpose of having multi-Bluetooth-connectivity devices - this needs to be fixed!
- I agree with you ,,, going for OS re - installation will not work for everyone.. Don't know someone from Pernille-Eskebo tech support team listening to us here ...
Having the same issue. When trying to "transfer with consult" and the recipient isnt answering. When trying to switch back to the caller then the connection is dropped. Tried wireless Jabra Pro and Jabra Engage... When using wired headset the problem isnt there...
Is there any option to fix this?
I encounter similar issues; lots of disconnect and call drop on Webex. When I reboot the Jabra headset, then the call is good.
faithlibraWhat do you mean with "reboot the headset"? Unplug and replug its USB cord ? (FYI I have this issue with a wired Jabra headset).
By the way, in my case the disconnect is always somewhere between 2min55s and 3min01s after setting up the connection - according to my Teams Call History.
The issue started to happen right after my company enabled dialing external phone numbers on Teams.
- Solved in my case by exiting Skype which was still running in background next to MS Teams.
Having two applications open that both try to control the Jabra headset seems the cause of the issue.
faithlibra Elari160 Ranjith1988
Elari160 (Sept 11 2020). 'The only solution that works for me is that I quite MS Teams before every meeting and restart.' That technically is not a solution, but it does I think point to the issue with the sync process between the app, and all of the underlying connections. If this were a bug, I suspect it'd be a bug in the OS and not the hardware, or Teams application. Perhaps the hardware driver that manages the Jambra calls to make the transfer.Ranjith1988 (Sept 11 2020) is also interesting and it too points to the fragility of the setup. His solution, re-install the OS, which to me again points to the driver and possibility some recent security updates in the OS (not specific to Jambra). The hardware headset is just the most common variable, in my opinion, to the underlying cause. It may happen with any blue tooth connected device, I suspect.
Ranjith1988
We get the same problem with Engage 75. For us, the main issue is dropping calls in Teams mid-transfer. Never happens with the usb-wired Evolve 40 (or any other wired set), but happens constantly with the Jabra wireless ones, across multiple clients we work with, different tenants.We can't find any rhyme or reason for it, tried various fixes, but no joy. As an MSP, we simply can't trust them, so going to have to drop the range.
If anyone comes across a fix, let us know!
- Hi,
I often have the problem when I have changed to another Teams tenant and back to our own again. If the problem exists I quit Teams and start Teams again and then it works. (Just a workaround)
- ThereseSolimeno
Microsoft
HelloRanjith1988
Hard to say what the problem is. Microsoft has a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
- ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
Same issue for me using Jabra Evolve 65. The only solution that works for me is that I quit MS Teams before every meeting and restart.
But quite annoying problem which needs a MS Team bug fix.
ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
- Same here , I also Use Jabra Evolve , But this issue happens in mobile also , Sometimes is call with mobile instead of laptop , so This issue occurs If Somebody has any solution how to fix this issue please reply , ITS IMPORTANT ,
