I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the middle of the screen and is also frozen. The "mini" window when I minimize the application during a meeting show live/unfrozen incoming video of the speaker. Version Info:You have Microsoft Teams version 23231.413.2355.7555.You've got the latest version. It was last updated on 9/12/2023.The client version is 49/23082000931. Frozen screen

tfurlong YOU DA MAN for finding the root cause of this! So for everyone including non-Dell people, here is the gist of how it works, and the "right way" to fix it (not disabling anything). I'm writing this for "every person" and not just techies, so forgive the verboseness.Go to "C:\ProgramData\A-Volute". You will see some folders like this (ASUS shown, just follow the concept and you should be able to fix it for any brand of MB or computer that uses Nahimic). If there are multiple folders like mine has, find the one that has a ...\Modules\ScheduledModules\Configurator folder already existing in it, and there should be a BlackApps.dat file in that folder. This is Nahimic's exclusions file. Run Notepad as administrator (find notepad in the start menu, right-click it, then run as admin). In Notepad, go to "open file", then navigate to the BlackApps.dat file you found in the last step. Insert at the bottom of the file (there will be a whole slew of exclusions already in the file, just add these lines at the bottom):ms-teams.exemsedgewebview2.exe Exit and save the file. Restart the Nahimic service and restart Teams Reboot, and it should work. People have reported other dependencies that they needed to restart besides Teams and Nahimic, so just make it easy on yourself and reboot.

I'm experiencing this issue as well, and have been for several months with the 'new' Teams. Switching back to the previous Teams corrects the issue.Teams version: 23257.2610.2399.1040.The client version is 49/23090112236Updated on 26/09/23Graphics card is Nvidia GeForce RTX 4080 running driver version 537.42.The webcam in use is USB connected to the desktop PC.Interestingly, it seems to capture the camera output at the moment the call is connected and freeze-frames that particular frame. Toggling the camera on and off again doesn't affect this frozen behaviour.The camera feed is not frozen for anyone else on the call they, they can see me moving in real time, and screen sharing doesn't appear to be affected by this.

I fixed it! I have an Alienware laptop, and I remembered another app that had complained about a DLL that gets inserted when hardware-accelerated apps run.This is the post with the solution:https://www.dell.com/community/en/conversations/alienware/m17-r2-wpf-apps-distorted-disappearing-window-contents/647f97adf4ccf8a8deab68cc#M47499I edited BlackApps.dat to add 2 lines:ms-teams.exemsedgewebview2.exeThen I rebooted and was able to successfully do a test call, which I hadn't been able to do before.

Not quite what seems to have fixed it for me, but it did lead me to find a Windows service called 'NahimicService'. I stopped and disabled the service and can confirm that New Teams is working for me now in the small amount of testing I have done.(What is NahimicService: https://www.reddit.com/r/techsupport/comments/jrb7cj/what_is_nahimicservice/)

I have a support call open with them and have pointed the engineers to this thread to understand the problem further.Edit: Forgot to add - they now have network captures, screen recordings and Teams logs when the issue occurs. Hopefully they can find the problem out quickly.

New Teams - Video freezing | Microsoft Community Hub

219 Replies

Rob_ICP_AZ
Brass Contributor
Oct 23, 2023
I have the issue as well with AMD 6800xt (high powered GPU) + 7800x3d integrated graphics (low powered GPU) + Logitech Brio 4K camera, latest drivers and software for everything. I have done all the usual troubleshooting steps as well as some unusual ones.

Running as admin works for me, but this is not an option for my corporate users.

Everyone, go spam the MS feedback page at https://feedbackportal.microsoft.com/feedback/idea/1a5a196a-095e-ee11-a81c-000d3ae46fcb so maybe they'll address the issue.
- ypearson
  Copper Contributor
  Oct 23, 2023
  Running as Admin doesn't solve the issue for me.
digicowboy
Copper Contributor
Oct 18, 2023
I can confirm the same for me, went through all of the standard cache clearing, etc. Video freezes after a few seconds. All OS / Drivers up to date.

Windows 11 Home
64-bit operating system, x64-based processor
32.0 GB RAM
AMD Ryzen 9 3900 12-Core Processor
NVIDIA GeForce RTX 4070
ypearson
Copper Contributor
Oct 18, 2023
I have the same issue also. I am using an integrated webcam on my Alienware laptop (integrated webcam with a RTX 3070).

If I open a meeting and make sure that the PiP was never enabled, I can join a meeting. But as soon as someone screenshares or any major video changes occur in the Meeting, I lose my incoming video.
- Thealster
  Brass Contributor
  Oct 18, 2023
  Seems to be a bug that many people have! I have no idea of the solution (or a workround) or how to contact Microsoft either???
  - ypearson
    Copper Contributor
    Oct 18, 2023
    Thealster
    
    I don't know where is the best / official way to report this issue, but this might be a better way.
    
    https://feedbackportal.microsoft.com/feedback/idea/1a5a196a-095e-ee11-a81c-000d3ae46fcb
    
    Please everyone go on this page and upvote the issue!
pfournier
Copper Contributor
Oct 18, 2023
I have the same problem here. Video freezes as soon and someone starts sharing some content.
Anastrophe
Copper Contributor
Oct 17, 2023
ChananB Same here - RTX4090 and Win11. Everyone sees me in New Teams, but I can't see myself or anyone else.
- Thealster
  Brass Contributor
  Oct 17, 2023
  Anyone know how to escalate this to Microsoft?
  - quentar82
    Copper Contributor
    Oct 17, 2023
    i was already in contact with microsoft. they said my webcam is not supported. what have i done, tested another webcam, same problem.
quentar82
Copper Contributor
Oct 16, 2023
ChananB i have also the same problem. only workaround i found is to disable the camera in preview window when joining, and activate the cam in the call.

also the problem only occure when i join from channels, chats or calendar, problem doesn't occure when i get a 1:1 call or make one. i think it has something to do with the joining preview window.

screenshare also will freeze all cameras. no solving found for this.
- cstaufer
  Copper Contributor
  Oct 16, 2023
  Experiencing this issue as well.
  
  No issues with old Teams, but videos freeze and screen sharing doesn't work when using New Teams both in the Public Preview channel.
  
  Running a RTX 3080. Currently running a virtual camera: NVIDIA Broadcast.
  - quentar82
    Copper Contributor
    Oct 16, 2023
    same here, i am also using Nvidia Broadcast with RTX 4090, but problem also appears with direct camera, or obs virtual camera and so on. as i wrote, deactivate your cam in the preview window, join the meeting, and in the meeting activate your camera, than it will work.
Home_Nest
Copper Contributor
Oct 15, 2023
I had the same problem with RTX 580
TDupont1337
Copper Contributor
Oct 15, 2023
Same exact issue, but only on my home machine (Alienware M17 R4). My work system is a Surface Book 3 and it is working fine on New Teams.
dgonzalez1992
Copper Contributor
Oct 13, 2023
I have this exact same issue with the new teams. I have no idea how to fix it. Don't even have the option to go back to the old Teams now.
- zandrabrs
  Copper Contributor
  Apr 25, 2024
  dgonzalez1992 EVERYONE in our office is having this same issue. Why can't they just let us stay on the old Teams?!
  - PaulvB2412
    Copper Contributor
    May 06, 2024
    It seems that microsoft is rolling out a fix, which should be available soon.
- nExoR
  Copper Contributor
  Oct 14, 2023
  although the option is now missing from the app itself, you can run teams from system shortcut/executable and it still behaves the same.
  
  i tried to experiment with options directly in the graphic card driver and disable some accelerations etc - but with no success. I haven't tried many options though. I have 3 different computers and the problem only on one. Initially I tough the problem is with NVidia, but I saw ppl reporting different models/manufacturers so it is no driver specific or chip-specific. I'm guessing it's React framework glitch with how it handles some feature or rendering graphics.
  
  maybe there is patient person with some time to test disablement of all anti-aliasing, rendering and accelerations and see what happens?
  
  I'll add that my quickest method of testing is to use settings -> devices -> test call. even here my camera view freezes.
  - Thealster
    Brass Contributor
    Oct 14, 2023
    What a mare - I'm Intel processor and Nvidia graphics (new high-end machine this year so all up to date) and running Windows 11.
    
    Hope someone at Microsoft fixes this soon!
bugoutfr
Copper Contributor
Oct 13, 2023
Hello,
I have exactly the same problem since a few days.
It was working great before until recently.
- Thealster
  Brass Contributor
  Oct 13, 2023
  @This is so consistent and replicable it is definitely a bug
  I have set the disable GPU acceleration to no (but haven't had a meeting yet!)
  Did you ty that?
  - greg-ci
    Copper Contributor
    Oct 13, 2023
    How did you do that? I don't see any option within the new teams for that.

Forum Discussion

New Teams - Video freezing

219 Replies

Resources