Forum Discussion

Brass Contributor

Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...

Brass Contributor

Oct 17, 2023

Anyone know how to escalate this to Microsoft?

quentar82

Copper Contributor

Oct 17, 2023

i was already in contact with microsoft. they said my webcam is not supported. what have i done, tested another webcam, same problem.

Thealster
Brass Contributor
Oct 17, 2023
Aha - I use a Logitech high res - probably about 20 million out there ... still same problem!
- quentar82
  Copper Contributor
  Oct 17, 2023
  I changed from Logitech Brio 4K to Elgato Facecam Pro. Working both smooth with classic version, working with new teams only with the workaround.
  - Thealster
    Brass Contributor
    Oct 17, 2023
    Was that not working on Brio and was working with the Elgato or did both give you problems?
    
    I have the Brio 4k