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ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
Anastrophe's avatar
Anastrophe
Copper Contributor
Oct 17, 2023

ChananB Same here - RTX4090 and Win11. Everyone sees me in New Teams, but I can't see myself or anyone else.

Thealster's avatar
Thealster
Brass Contributor
Oct 17, 2023
Anyone know how to escalate this to Microsoft?

  • quentar82's avatar
    quentar82
    Copper Contributor
    Oct 17, 2023
    i was already in contact with microsoft. they said my webcam is not supported. what have i done, tested another webcam, same problem.
    • Thealster's avatar
      Thealster
      Brass Contributor
      Oct 17, 2023
      Aha - I use a Logitech high res - probably about 20 million out there ... still same problem!
      • quentar82's avatar
        quentar82
        Copper Contributor
        Oct 17, 2023
        I changed from Logitech Brio 4K to Elgato Facecam Pro. Working both smooth with classic version, working with new teams only with the workaround.

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