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iwannaknow's avatar
iwannaknow
Copper Contributor
Aug 23, 2019

Microsoft Teams not showing notifications for incoming calls on Mac OS

Hello all, 

 

I have received several reports of the Teams client (1.2.00.21868) on MacOS (10.14.6) not generating any type of notification for incoming calls (teams or voip calls). 

 

Example. 

 

I am running the versions listed above. I was chatting with a colleague of mine via Teams (also on a Mac, with teams client, don't think that's relevant) and I requested him to call me. In the chat window it indicated that he initiate a call, but my teams client on my MacOS didn't make a sound nor did it provide any kind of notification in the app. The strange thing is that I am also running parallels and my Windows VM was active with my teams client logged in and that did receive the notification.  I also have my teams set up to forward the call to my mobile phone, which also rang/notified just fine. 

 

to recap, I received notifications on the following devices: 

Windows VM with Teams client logged in (running in Parallels) 

My Teams app on my mobile device

and my phone number since my team calls are forwarded. 

 

I did not receive a notification on the Teams client running on my Mac. My colleague also experiences the same issue. 

 

Anyone run into this before? 

  • TheoMac's avatar
    TheoMac
    Copper Contributor

    Hi iwannaknow, same issue here. OS Catalina 10.15.4, MS Teams 1.3.00.9271: get notifications for everything except incoming calls. I only get a notification for a missed call afterward. My colleagues get a message that i am unavailable when trying to call me. I tried on iOS with the MS Teams app and i get incoming calls notifications on the phone. My status is available on iOS, OS and web app. I tried to look everywhere on the Mac but i am running out of ideas now: any new tips? Is it a known Mac issue?

    By the way, why does MS Teams do not appear as an app on "System Preferences - Notifications" whereas it is visible as Microsoft Teams Helper on "System Preferences - Security & Privacy - Privacy - Camera (also Microphone)". 

    Thanks for the help!

      • mrp1887's avatar
        mrp1887
        Copper Contributor

        @ have the same issue here in Windows 10 Teams ver 1.4.00.2879

         

  • Did you check that you don't have a Focus mode on (my Analytics) or windows Focus assistant?
    Do you get other notifications?
    I'd also check my profile photo - settings and in there notifications and devices - with a test call.

    And of course: reinstall of Teams app + cache clearing if caches and app data has become corrupted.
    • iwannaknow's avatar
      iwannaknow
      Copper Contributor

      Vesa Nopanen 

       

      A reinstall of the client on the Mac OS does seem to fix the problem temporarily. Not using MyAnalytics. Thanks though! 

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