Forum Discussion
Microsoft Teams not showing notifications for incoming calls on Mac OS
Hello all, I have received several reports of the Teams client (1.2.00.21868) on MacOS (10.14.6) not generating any type of notification for incoming calls (teams or voip calls). Example. ...
Did you check that you don't have a Focus mode on (my Analytics) or windows Focus assistant?
Do you get other notifications?
I'd also check my profile photo - settings and in there notifications and devices - with a test call.
And of course: reinstall of Teams app + cache clearing if caches and app data has become corrupted.
Do you get other notifications?
I'd also check my profile photo - settings and in there notifications and devices - with a test call.
And of course: reinstall of Teams app + cache clearing if caches and app data has become corrupted.
A reinstall of the client on the Mac OS does seem to fix the problem temporarily. Not using MyAnalytics. Thanks though!
- I am glad some of the options worked! 🙂
I used all troubleshooting suggested above, elevated security too and no change.
Any idea what else could be the reason?
Important to mention that after reinstall it worked for maybe x1 day but then without doing any changes, the issue came back again.
Using the recent Teams version 1.3.00.4460
OSX Catalina 10.15.4
Thanks for your time!
Ran
I am wondering what is hindering the notifications from showing up. If it is something that is fully Mac related I don't think I have more guesses. Windows has Focus assist that can be enabled and it prevents Windows notifications from showing up.
I suggest you open up a ticket with Microsoft to have better changes to find out what would be the cause. I am sorry I couldn't help.
Vesa Nopanen reinstalling did not work for me. I am not aware of any caching in the app and the settings are very high-level.
- What about if you sign in to another computer to use Teams and test it there? Does it help?
Just trying to fork the issue, is it a computer/app related or perhaps something totally different.
