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iwannaknow's avatar
iwannaknow
Copper Contributor
Aug 23, 2019

Microsoft Teams not showing notifications for incoming calls on Mac OS

Hello all,    I have received several reports of the Teams client (1.2.00.21868) on MacOS (10.14.6) not generating any type of notification for incoming calls (teams or voip calls).    Example.  ...
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TheoMac's avatar
TheoMac
Copper Contributor

Hi iwannaknow, same issue here. OS Catalina 10.15.4, MS Teams 1.3.00.9271: get notifications for everything except incoming calls. I only get a notification for a missed call afterward. My colleagues get a message that i am unavailable when trying to call me. I tried on iOS with the MS Teams app and i get incoming calls notifications on the phone. My status is available on iOS, OS and web app. I tried to look everywhere on the Mac but i am running out of ideas now: any new tips? Is it a known Mac issue?

By the way, why does MS Teams do not appear as an app on "System Preferences - Notifications" whereas it is visible as Microsoft Teams Helper on "System Preferences - Security & Privacy - Privacy - Camera (also Microphone)". 

Thanks for the help!

piercosta's avatar
piercosta
Copper Contributor
Feb 02, 2021

we are having the same issue on MacOS 11.2 with Cisco AnyConnect TheoMac 

  • mrp1887's avatar
    mrp1887
    Copper Contributor
    Feb 09, 2021

    @ have the same issue here in Windows 10 Teams ver 1.4.00.2879

     

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