Forum Discussion
Headsets plays dial tone sound
Hi
Has others notified that when you are having Skype for Business and Microsoft Teams on the same workstation, in some scenarios the headset start playing the dial tone. Microsoft have the following page to describing the issue: Skype for Business plays a dial tone during a Teams call, but at least on our end this issue has been away quite many months, or years even. But suddenly this issue is here again and wondering why..?
Also it looks that those solutions seems to be not help.
Jsink1840
We have identified, the error is reproducible when making and then ending a Skype call after attending a scheduled Teams meeting. Then the dial tone sounds. It does not occur after a direct Teams call and subsequent Skype call.
So, something is handled in a different way, when attending a scheduled Teams meeting. Maybe this helps fishing for an root cause...- We have also a case open with Microsoft now, regarding the exact same behaviour. I have sent Teams debug and media logs for investigation. Hopefully. we all will have a solution soon.
Petri-X Same here on at least the versions below, all reports from users of Jabra Headsets (standard headset).
Skype keeps on popping in front, and skype status changes to "in call".
More and more users reporting same issue.
Microsoft Teams 1.6.00.376 Desktop app Microsoft Corporation
Microsoft Teams 1.5.00.36367 Desktop app Microsoft Corporation
Implemented method 2 and 3, to no avail.
Skype for Business plays a dial tone during a Teams call - Skype for Business | Microsoft Learn
- Yes! Setting the dial tone and howler sounds to none does not stop Skype from popping every minute. We are getting same issue
- same issue also in our org since a few days - must be related to a windows/office update.
we are using s4b onprem and teams in island mode with various jabra headsets (evolve 40/60, evolve2 65, etc)
the only real workaround atm is to disable the HID-compliant headset in Device Manager... of course afterwards you loose the controls with the headset (volume, call pickup, etc...)
there is also a reddit post there:
https://www.reddit.com/r/MicrosoftTeams/comments/10qsr7p/skype_for_business_continuous_dial_tone_after/
- This is happening to users in our org too. Started within the last 2 weeks. We have a case opened with Microsoft.
Any help from the support case?
- Mine isn't doing that anymore. Seems that Microsoft released a new version of Teams last week.My current version is 1.6.00.1381.But even on Microsoft's version history and Release Notes, it's not documented yet. This makes me think it was an urgent bug-fix patched and deployed in a hurry.The documentation says that the Jan 27 version is still being rolled out (which about matches the time I started receiving more and more complaints):I hope that updating teams and rebooting will work going forward. (just click on the 3 dots and check for updates on Teams)
yes, it's also somehow fixed on my machine since a few minutes. (by itself...)
so it seems they rolled out a fix - in the morning it was still broken.
we try now to get a feedback from our users if the issue still persist.
- alesilva_91
we are still stuck at 1.6.00.376 x64 which was updated on 1/31. tried manually checking for update but no change.
Good to hear. I can see that our tenant has started to receive updates to that version (1.6.00.1381) in begin of February. So let see how that goes with users.
Had over 10 users reporting the same issues.
Closing Skype for Business sometimes help, but sometimes it opens itself up automatically again.
I have scrubbed office using SaRA (Instructions HERE) with the command:
./SaRAcmd.exe -S OfficeScrubScenario -AcceptEula -OfficeVersion All
Reinstalling Microsoft Office 365 solved the problem, but one of the users where I applied this already reported the issue to be back, so the solution seems to be only temporary.As a workaround, I'm disabling the dialer tone and howler with the following steps:
- Press "Windows"+"R" keys and run "mmsys.cpl"
- Go to "Sounds" and find "Skype for Business"
- Select and set the sounds for "Dial Tone" and "Howler" to "(none)":
- Click "Apply".
- Restart Skype for Business.
I hope this is seen and fixed soon though.
- Out of curiosity, does anyone have their USB ports locked down for removable storage devices?
we provide to our users now following workaround: teams web version.
the jabra usb dongle show in normal state a violet led (indicates teams is running) which blinks when you have a notification.
now, with the first call/meeting the dongle does not change back to the violet led light, it stays on the green/red light which indicates a ongoing call. and this cause the dial tone in skype for business.
is there a official way to do a rollback of the teams version just for a test, that the latest teams version (released 27.01) is our problem?there are no usb-blocking policys active on the devices.
- Since we had a case opened with Microsoft, they applied a patch to Teams in our O365 tenant for the fix. We use Dell hw. MS is to release fix publicly by end of month.
- Just did another test again. It seems working now, since Microsoft started deploying an updated fix. I can see, after ending a scheduled Teams meeting, the HID hook gets released now and so, a following skype call was without any dial- or beep tone. Fingers crossed, this is a long term fix.
Info: I clicked "check for updates", and even that the version is still on 1.6.00.1381 it seems changes happend in the background, because this fixed the issue on one of my test PCs.
- Perhaps Microsoft has recycled the code, as this dial tone issue seems to be back again.
