Forum Discussion
Auto Attendant to answer main incoming number - the number was ported
I am struggling to have my auto attendant assigned to my incoming phone number. The incoming number I want answered was ported in.
I have set up the resource accounts as directed. However, I can not assign a service number to it. I have assigned a Phone System - Virtual User to the resource account. I receive the error message - To see a service number listed here, buy a Phone System or get a Phone System Virtual User license. See attachment.
Also, I have attached a screenshot of the user account with the virtual license.
My client has purchased M365 Business Voice and has licenses of O365 - E3.
All help would be appreciated.
Thank you,
3 Replies
Hi,
Make sure that you also assigned a country to the resource account user in Office 365 admin portal. And also make sure that you wait at least 24 hours, sometimes more, if you haven't done that yet.
LinusCansby So, it appears that you have to contact the PTSN group to have the number changed from a User number to a Service number. However, this process could take weeks.
I have not found an easier way to do this at this point in time.
LinusCansby - Linus, thank you for responding. Yes, I had selected United States under the Select Location section of the user account.
