Forum Discussion
Auto Attendant to answer main incoming number - the number was ported
I am struggling to have my auto attendant assigned to my incoming phone number. The incoming number I want answered was ported in. I have set up the resource accounts as directed. However, I ca...
Hi,
Make sure that you also assigned a country to the resource account user in Office 365 admin portal. And also make sure that you wait at least 24 hours, sometimes more, if you haven't done that yet.
LinusCansby So, it appears that you have to contact the PTSN group to have the number changed from a User number to a Service number. However, this process could take weeks.
I have not found an easier way to do this at this point in time.
LinusCansby - Linus, thank you for responding. Yes, I had selected United States under the Select Location section of the user account.
