Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel. When I try to activate it i get the message saying "There was a problem downloading the fileTry turning NDI on again" I have tried activating it both on my laptop and my desktop computer with the same error.I've also tested on several of my colleagues computers and it activates and downloads the files for them. I've added a screenshot of the message I see. Does anyone know what the issue is and how I can fix it?

It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.

Activating NDI in Teams not working | Microsoft Community Hub

Dario140
Copper Contributor
Mar 02, 2021
Yo tengo el mismo problema, cada tanto me sucede lo mismo. Lo soluciono cerrando sesión, luego cierro la aplicación y vuelvo a iniciar sesión y ahi consigo que ande, pero a veces trabajando en vivo es un poco arriesgado, espero encontremos una solución mas solida DanielWM
FloveBS
Copper Contributor
Nov 04, 2020
DanielWMThat's odd. I have enabled NDI on Teams on Computer 1 --> OK
When I'm trying to do the same thing on Computer 2, I get the very same error message... The investigation continues 😞
- micudaj
  Copper Contributor
  Nov 05, 2020
  I have exactly the same issue. Had to change the permissions in the Application in order for the NDI libraries to be copied over and now it says "NDI not supported" with the same error message in the logs.
  - DanielWM
    Copper Contributor
    Nov 05, 2020
    micudaj Hi, thank you for your reply.
    
    Where did you go in order du change the permission?

swingbadaboom

Copper Contributor

Oct 23, 2020

DanielWM

I have the same issue... I reviewed the error logs in teams (~/Library/Application Support/Microsoft/Teams/Logs.txt and found the following:

PluginDownloader::downloadAsync - Failed to download and install ndi bundle due to reason=DIR_MOVE_FAILURE, details=Message: EACCES: permission denied, rename '/Users/ben/Library/Application Support/Microsoft/Teams/plugins-tmp/ndi-2020.20.01.11/extracted/libndi.4.dylib' -> '/Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore/bin/libndi.4.dylib'

This indicated that there was a permission issue here: /Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore/bin which is inside the package contents of the application. Mine had system 'read/write access' and everyone 'read'. After updating the folder and its contents to grant read and write for my user the NDI package downloaded and installed into the folder.

However....

I now have another issue in that when I download the NDI package I get a new error saying 'NDI is not supported.'

Logs:

slimcoreVersion: 2020.20.11, isSlimCoreHotSwapped: false, reason: NDI not present yet, reasonCMD: NDI not present yet, ndiVersion: 2020.20.01.11, status: success, scenario: 6f6b728c-e35a-4bf8-b1b2-637125d6c133, scenarioName: intialize_ndi, name: intialize_ndi, step: stop, sequence: 1, delta: 262, scenarioDelta: 262, elapsed: 12645, stepDelta: 262, vdiMode: 0, eventpdclevel: 2, Scenario.Name: intialize_ndi, Scenario.Step: stop, Scenario.Status: success,

PhilippeL1080
Copper Contributor
Oct 12, 2020
Had the same problem, because i was under Windows 7. No problem under Windows 10.
EA-2020
Copper Contributor
Oct 07, 2020
DanielWM If you are using MAC then the roll out is not complete yet. More updates to come
- Pete Skelly
  Copper Contributor
  Oct 20, 2020
  EA-2020 Any ETA on resolving this issue for macOS users?
- DanielWM
  Copper Contributor
  Oct 07, 2020
  EA-2020 I am on Windows on both of my computers.
  
  I've just formated and reinstalled windows on my desktop, this didn't help either.
  
  The interesting thing is that it works for all of my colleagues except me.
  
  I've also tried logging on to users in other tenants where I have activated the NDI policy in Teams admin center, this did not help.
  - HenryPhillipsNimbitech
    Bronze Contributor
    Oct 07, 2020
    Hi,
    
    Do your colleagues have different hardware? Do they experience the same issue when signing into your device?
    
    Trying to determine if it is following the device or user.
    
    Thanks
    
    Henry
ChrisWebbTech
MVP
Sep 08, 2020
It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.
HenryPhillipsNimbitech
Bronze Contributor
Sep 07, 2020
Hi DanielWM ,

It sound like you must have followed or the following had already been done for your account with the fact that you have the option:

https://support.microsoft.com/en-gb/office/broadcasting-audio-and-video-from-teams-with-ndi%c2%ae-technology-e91a0adb-96b9-4dca-a2cd-07181276afa3?ui=en-us&rs=en-gb&ad=gb#:~:text=Network%20Device%20Interface%20%28NDI%29%20allows%20you%20to%20broadcast,your%20own%20production.%20Turning%20on%20NDI%20in%20Teams

Not sure it would be required for activating the setting itself within your Profile settings but would be interesting to see if this is allowed within Meeting Policies in the Teams Admin Centre. But like I say I would expect this to just impact you at the point of making use of it within a Meeting.

I would do a right click on the Teams icon in the system tray and do get logs. See if there is anyone more meaningful error message wise in there.

Thanks

Henry

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Activating NDI in Teams not working

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