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Activating NDI in Teams not working
Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel. When I try to activate it i get the message saying "There was a problem downloading the file Try t...
- It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.
I have the same issue... I reviewed the error logs in teams (~/Library/Application Support/Microsoft/Teams/Logs.txt and found the following:
PluginDownloader::downloadAsync - Failed to download and install ndi bundle due to reason=DIR_MOVE_FAILURE, details=Message: EACCES: permission denied, rename '/Users/ben/Library/Application Support/Microsoft/Teams/plugins-tmp/ndi-2020.20.01.11/extracted/libndi.4.dylib' -> '/Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore/bin/libndi.4.dylib'
This indicated that there was a permission issue here: /Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore/bin which is inside the package contents of the application. Mine had system 'read/write access' and everyone 'read'. After updating the folder and its contents to grant read and write for my user the NDI package downloaded and installed into the folder.
However....
I now have another issue in that when I download the NDI package I get a new error saying 'NDI is not supported.'
Logs:
slimcoreVersion: 2020.20.11, isSlimCoreHotSwapped: false, reason: NDI not present yet, reasonCMD: NDI not present yet, ndiVersion: 2020.20.01.11, status: success, scenario: 6f6b728c-e35a-4bf8-b1b2-637125d6c133, scenarioName: intialize_ndi, name: intialize_ndi, step: stop, sequence: 1, delta: 262, scenarioDelta: 262, elapsed: 12645, stepDelta: 262, vdiMode: 0, eventpdclevel: 2, Scenario.Name: intialize_ndi, Scenario.Step: stop, Scenario.Status: success,