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DanielWM's avatar
DanielWM
Copper Contributor
Sep 07, 2020
Solved

Activating NDI in Teams not working

Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel.    When I try to activate it i get the message saying "There was a problem downloading the file Try t...
How-to
microsoft teams
NDI
Settings
teams
  • ChrisWebbTech's avatar
    ChrisWebbTech
    Sep 08, 2020
    It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.
micudaj's avatar
micudaj
Copper Contributor
Nov 05, 2020

I have exactly the same issue. Had to change the permissions in the Application in order for the NDI libraries to be copied over and now it says "NDI not supported" with the same error message in the logs.

DanielWM's avatar
DanielWM
Copper Contributor
Nov 05, 2020

micudaj Hi, thank you for your reply.

 

Where did you go in order du change the permission?

  • micudaj's avatar
    micudaj
    Copper Contributor
    Nov 05, 2020

    DanielWM I changed the permissions of the bin folder inside the Microsoft Teams application at /Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore, so that the libraries could be moved during activation of NDI. But as I wrote, still not working.

    • markspolakovs's avatar
      markspolakovs
      Copper Contributor
      Feb 24, 2021

      micudaj I found a workaround for the "NDI is not supported" issue:

      1. Close Teams
      2. Open %LOCALAPPDATA%\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin
      3. Delete "Processing.NDI.Lib.x64.dll", "Processing.NDI.Lib.Licenses.txt", and "TxNdi.dll"
      4. Restart Teams
      5. Go to Settings > Permissions and tick NDI, it should redownload the libraries and work.
      • KSorensen1288's avatar
        KSorensen1288
        Copper Contributor
        Apr 26, 2022

        markspolakovs Hi Mark, I worked on the basis of your work, so first thanks for leading me in the right direction. I saw the problem in Teams on Win11 and I had another computer with Win10 that I could get to work. So I copied the files you mentioned from the Win10 computer to the Win11 computer and it worked out fine. Now I can activate the Production Capabilities.  I hope it can help more people  

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