Forum Discussion

Copper Contributor

Sep 07, 2020

Solved

Activating NDI in Teams not working

Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel. When I try to activate it i get the message saying "There was a problem downloading the file Try t...

ChrisWebbTech
Sep 08, 2020
It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.

DanielWM

Copper Contributor

Oct 07, 2020

EA-2020 I am on Windows on both of my computers.

I've just formated and reinstalled windows on my desktop, this didn't help either.

The interesting thing is that it works for all of my colleagues except me.

I've also tried logging on to users in other tenants where I have activated the NDI policy in Teams admin center, this did not help.

HenryPhillipsNimbitech

Bronze Contributor

Oct 07, 2020

Hi,

Do your colleagues have different hardware? Do they experience the same issue when signing into your device?

Trying to determine if it is following the device or user.

Thanks

Henry

DanielWM
Copper Contributor
Oct 07, 2020
HenryPhillipsNimbitech We all use the Surface series computers, mainly Surface books.

I have a desktop computers as well for video editing and streaming, hence why I want NDI to work 😄

We have not tried to log into my computer with their credentials, but I have tried to log into other users in other tenants where I have activated NDI policy, this does not work either.

As mentioned in the previous post, I just formated my computer without it helping.
- HenryPhillipsNimbitech
  Bronze Contributor
  Oct 07, 2020
  I hear you and it does sound odd.
  
  However formatting does not change the hardware, so would be keen to know if the other users that are working have the same make/model devices as yourself.