Forum Discussion

Copper Contributor

Sep 07, 2020

Solved

Activating NDI in Teams not working

Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel. When I try to activate it i get the message saying "There was a problem downloading the file Try t...

ChrisWebbTech
Sep 08, 2020
It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.

FloveBS

Copper Contributor

Nov 04, 2020

DanielWMThat's odd. I have enabled NDI on Teams on Computer 1 --> OK
When I'm trying to do the same thing on Computer 2, I get the very same error message... The investigation continues 😞

micudaj
Copper Contributor
Nov 05, 2020
I have exactly the same issue. Had to change the permissions in the Application in order for the NDI libraries to be copied over and now it says "NDI not supported" with the same error message in the logs.
- DanielWM
  Copper Contributor
  Nov 05, 2020
  micudaj Hi, thank you for your reply.
  
  Where did you go in order du change the permission?
  - micudaj
    Copper Contributor
    Nov 05, 2020
    DanielWM I changed the permissions of the bin folder inside the Microsoft Teams application at /Applications/Microsoft Teams.app/Contents/Resources/app.asar.unpacked/node_modules/slimcore, so that the libraries could be moved during activation of NDI. But as I wrote, still not working.