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DanielWM's avatar
DanielWM
Copper Contributor
Sep 07, 2020
Solved

Activating NDI in Teams not working

Hi, we just turned on NDI for our organization, and I see it in my Settings>Permissions panel.    When I try to activate it i get the message saying "There was a problem downloading the file Try t...
How-to
microsoft teams
NDI
Settings
teams
  • ChrisWebbTech's avatar
    ChrisWebbTech
    Sep 08, 2020
    It’s not 100% rolled out so maybe for some reason your account isn’t fully enabled. You could maybe try a new policy and assign to your account but outside of that that’s only other thing I could think it could be.
EA-2020's avatar
EA-2020
Copper Contributor
Oct 07, 2020

DanielWM If you are using MAC then the roll out is not complete yet. More updates to come

  • Pete Skelly's avatar
    Pete Skelly
    Copper Contributor
    Oct 20, 2020

    EA-2020 Any ETA on resolving this issue for macOS users?

  • DanielWM's avatar
    DanielWM
    Copper Contributor
    Oct 07, 2020

    EA-2020 I am on Windows on both of my computers. 

     

    I've just formated and reinstalled windows on my desktop, this didn't help either. 

     

    The interesting thing is that it works for all of my colleagues except me. 

     

    I've also tried logging on to users in other tenants where I have activated the NDI policy in Teams admin center, this did not help.

    • HenryPhillipsNimbitech's avatar
      HenryPhillipsNimbitech
      Bronze Contributor
      Oct 07, 2020
      Hi,

      Do your colleagues have different hardware? Do they experience the same issue when signing into your device?

      Trying to determine if it is following the device or user.

      Thanks

      Henry
      • DanielWM's avatar
        DanielWM
        Copper Contributor
        Oct 07, 2020

        HenryPhillipsNimbitech We all use the Surface series computers, mainly Surface books. 

        I have a desktop computers as well for video editing and streaming, hence why I want NDI to work 😄

         

        We have not tried to log into my computer with their credentials, but I have tried to log into other users in other tenants where I have activated NDI policy, this does not work either.

         

        As mentioned in the previous post, I just formated my computer without it helping.

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