Forum Discussion
Something went wrong - Forms - Permissions?
Sent out an office 365 form as normal but none of our users can access it, getting an error message saying ‘something went wrong’ and that they don’t have permission to access the form, despite being logged in with their 365 credentials and attempting to access from an AAD Joined device.
I see this has been a previous issue but I’ve never had a problem till now.
Is this a known current issue as there’s no advisory or service interruption notice on the admin portal health section for this?
A speedy response and solution would be amazing!
Cheers,
Nicholas
Hi Nicholas_DBG,
Yes, we have fixed this problem in one hour yesterday for both Forms production and GCC.
Forms GCC high will get be fixed soon.
Regards,
Zhongzhong
129 Replies
- You can try access the Admin and locate the user. Un-tick all other roles remaining only Global Admin.
This issue was due to the fact that I had assigned a lot of roles to the affected user Yao Ke Yihua Cao (MODC) Zhongzhong_Li What is the best way to have this issue resolved? A direct message? Very disappointing to see the duration of this issue across multiple years.
Yao KeMicrosoft
Sorry for the delay, all the root cause are not same even the message is similar. So we need to analyze case by case. If you seeing this issue with the form in your tenant, please work with your admin to open a support ticket for the issue, we have dedicate support team on this.- Can you supply the link to where I need to generate a support ticket along with the selections needed so that it ends up with the correct support team.
Getting error on a form that I have permission to and have edited before.
Formid is: JIxDKhm0CUiCpT0bdmd0AUyg0igSOIlFiez0dzaS5YFUNVpRQ0lDSks4TDMzS1ozQjhLRkRBUjRFUS4u
I looked at the logs and it listed my connections as successful.
Most appreciated, Steve
- Session id: 65e8248e-9da7-4a09-bc66-40dfdf64e9cd, Correlation id: b092007a-7cc2-48b8-8f9b-a6231c6f2b35
Am getting same error - Ich habe das gleiche Problem. Ich habe das Formular aufgesetzt und kann jetzt nicht mehr darauf zugreifen und es kommt "Something went wrong". Ich brauche so schnell als möglich eine Antwort, weil ich die Auswertung benötige. Wer kann mir hier weiterhelfen? Besten Dank!
- I am having this issue too. My Session id: b058a85c-7791-4b0f-8457-e80d24981d06
A quick resolution would be appreciated.@ am having the same issue - Session id: 5709ce4f-e65b-4758-815f-db2d890ef084,
Tried in private - same error. Please help.
Nicholas_DBG I am having this issue too. My session id is c3239b73-fd41-432a-bebe-b61968860119
A quick resolution would be appreciated.
- Yao Ke
Nicholas_DBG Please PM me the form url that has access issues, I will investigate now
Same here:
- Sessie-id: 5f8f8bb2-39a7-4346-827f-cdd57a28ee3f, correlatie-id: d87690d1-4fa5-404a-b74a-7cafef39702c
- Sessie-id: b0129ff2-dac1-40fe-a8dd-ee1d815acdc9, correlatie-id: 13f5c974-b682-4f59-a3f9-407df230ae73
This MS Forms Pro Form has been in use for some time, albeit it's been a while since used. Upon applying it again, no user seems able to complete the form, although it has been successfully sent via mail. It states "survey is closed or no new answers can be submitted", though no limitations are set on forms level.
Thank you in advanceHi all,
I have a similar problem wherein the Microsoft Form was working for me for 2 days but now it is coming access denied for everyone.
The session ID is 921eeaba-852b-4ef8-ab95-5710fe7d3495, Correlation id: 22b0af82-b0a0-47c3-b83a-97a9a6f2ad22.
Your quick response would be appreciated as it is causing delay in my workflow.
Thanks!
Devyani Makan
Session id: 445f14df-3aad-42dd-adc8-69ff100cde4b, Correlation id: 64be9dff-e979-4949-ab35-6a0bdf5535de
- DingkunXieAccess has been denied because the user is not the form owner and does not have permission to edit that particular form, if you want to response to that form, make sure you access it through response link.
I would like to ask how the forms was shared
If it was shared to only people in org can edit and you are getting access denied
I would like you to open your browser in-private mode and try accessing the form.
there is a possibility that the browser has cached the wrong credential hence, when you try accessing the forms since its set to only people in org
Please lets know the behavior when this has been achieved
- Yao Ke
Devyani2150 Can you share the form id you try to access and provide your tenant id (if possible also provide the userid)?
Kindly check if this is affecting all users in the organization Nicholas_DBG
If yes, Kindly check the CollabDBService in azure portal
Ensure you have global admin right then navigate to portal.azure.com>azure active directory>Enterprise Applications>collabeDBservice>Properties>Enabled for users to sign> Yes.
I hope this works for you .
