Forum Discussion
Something went wrong - Forms - Permissions?
Sent out an office 365 form as normal but none of our users can access it, getting an error message saying ‘something went wrong’ and that they don’t have permission to access the form, despite being logged in with their 365 credentials and attempting to access from an AAD Joined device.
I see this has been a previous issue but I’ve never had a problem till now.
Is this a known current issue as there’s no advisory or service interruption notice on the admin portal health section for this?
A speedy response and solution would be amazing!
Cheers,
Nicholas
Hi Nicholas_DBG,
Yes, we have fixed this problem in one hour yesterday for both Forms production and GCC.
Forms GCC high will get be fixed soon.
Regards,
Zhongzhong
129 Replies
- The same issue from my work colleage:
Session id: 751e4ca8-1b84-4bed-8826-a64f993475e7,
Correlation id: 4a8d1bfa-ee39-4beb-8060-d9fee09d326d
Yao KeMicrosoft
mateuszjankaminski Can your colleague refresh the page and try again? or try with a private tab of browser?
Yao Ke the same problem. The solution was share Forms for people not only from organization.
I have been having a similar problem. Originally no issues with accessing my form, but recently having "You don't have permission" error messages. Tried different browsers, restarted my computer and contacted the owner of the Form and asked them to double check my access which was confirmed.
Session id: a4954e4a-fc10-4baf-9ba7-1d6ad2c864c6, Correlation id: 195a8faf-56be-4c14-a5d8-b8dc97581166
Would someone at Microsoft be able to assist with this issue?
Thank you!
Any update on this error? Any solution?
- Sorry, something went wrong Please try again. Technical details Session id: b1897cf7-4a33-4f63-a997-fb6b8ac82f1e, Correlation id: 7586ec93-9b4a-49d3-9f7d-f76873e2a1c9
Yihua Cao (MODC)Please check https://support.office.com/en-us/article/turn-off-or-turn-on-microsoft-forms-8dcbf3ab-f2d6-459a-b8be-8d9892132a43, section "I turned on Microsoft Forms, but users in my organization still can't access it". You may contact your admin to do the operation.- That was the answer! Thank you!
- I am having a problem with forms. I have a "Sorry, something went wrong" message... What do I do?
- Zhongzhong_Li
Hi Nicholas_DBG,
Yes, we have fixed this problem in one hour yesterday for both Forms production and GCC.
Forms GCC high will get be fixed soon.
Regards,
Zhongzhong
- Zhongzhong_Li
I'm having the same difficulty accessing a survey.
Session id: 2a76bf47-31c0-45d9-924b-64407967060c- DingkunXie
The session you shared indicates that a user who is not the form owner attempted to access the design page and received an access denied message. If you want people to be able to edit the form, please make sure to share the collaboration link with them. If you want people to respond to your form, you can share the response link with them.
Zhongzhong_Li
I have the same issue. What can I do to fix this issue?
I am administrator of the form and want to make it available to others, but the same error message appears when someone wants to fill in the form.Quick response would be very much appreciated.
Thank you
Zhongzhong_Li I have a user and myself getting the same error message, any assistance would be appreciated
- Also seeing this in GCC...not seeing it in our service health either.
Good morning
I have experienced the same issue with a form sent out yesterday . A handful of employees get the 'Something went wrong - you do not have permission message'
A quick resolution to this would be appreciated
- I have sorted out this issue. Actually, the root of the problem was that more than email was global administrator
if someone faced with problem, the administrator should be one global administrator and other could be assigned based on need
if you still face problem in sorting this problem let me know - Yihua Cao (MODC)Thanks for reporting. We noticed that and the issue was mitigated. In case you can still see the error, could you help paste the session id in Technical details?
Session id: a9858f57-d429-4996-9a9a-b2489f1f7902, Correlation id: 40e0b35d-e9b9-42bf-a43b-e74cb9ad4ae2
I am getting this same error. Here is the Tech details.
Hi Nicholas_DBG
There isn't a status for this as, unfortunately, the Microsoft Forms service isn't in the service dashboard. This is something which needs to be improved in the future.
Nearly every post on the Tech Community suggest this is a service reliability issue so I am going to raise it to the Microsoft Forms Team
@Anqi Du
@ZhongZhong Li
@Frank Yan
@Kai ZhangPlease can you have a look at this for Nicholas_DBG as they are having an issue which looks like a 631 error and that users do not have permissions to access the form.
Best, Chris
- I am having the same problem with the session ID error
Session id: 2913ec5a-2487-4e28-aae4-15eb81be6593, Correlation id: 804b3a61-4aca-4c5f-942f-624ff229a3bc- DingkunXieThe user who tried to access the design page of this particular form is not the owner of the form. They can either check with the owner to grant collaboration permission or ask the owner for the respondent link if they want to respond to the form.
- Please help! I am experiencing the same problem.
- I am getting this error, but the setting is set to 'Anyone can respond'. Not all users in my organisation can access the form. It seems to be those that dont share a metateam.co.uk email address can not access the form.
This is the error I am getting.
Sorry, something went wrong
You don't have permission to view this form.
Technical details
Session id: d625b01a-aa73-4a1c-a9eb-9e9101c7882e, Correlation id: 5c735e54-b389-44f0-9b6b-f00cd8c13fba
Anqi Du
Zhongzhong_Li
Frank Yan
Kai Zhang
@Christopherhoard ChristopherHawker please can you help?ByronWard
Hi Byron,
Thankfully I managed to get it fixed.
Went into the administrator settings of Microsoft Forms. (Could be done by the person with Admin privileges)
In this menu - There was a "Group" category which I'm guessing could have been a list of categories for different departments / user groups.
Our organisation had no categories created, so the definition of "Group" (in this case) was settings for the entire organisation.
In there was the option to "add users to this group", and from there somehow my name was not on the list despite the fact that it was me who authored all the forms.
When my name was added - It solved the problem.
