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MS Designer Compact Auto Sleep Function - Impossible to turn off
Hello, I've been in contact with various support technicians trying to solve this issue, my case went to the L2 level, where I was offered either to return the unit or keep it and maybe post a support ticket here and in the feedback hub, which I am doing now. The MS Designer Compact keyboard and the numpad units have a built-in sleep mode switch, which turns off the keyboard in order to preserve battery life. This is all fine, except when the keyboard goes in sleep mode during use. I’ve noticed this behavior while working with it and sometimes it goes to sleep while typing. The keyboard needs a second or two to turn back on and does not register the inputted characters during the wake-up phase. The advice I was gives was: Change the power plan and all sub-categories to performance (which I already had enabled) Changing the power mode of the devices, Bluetooth adapters and HID devices to have the option “allow device to turn on PC” to enabled and “prevent PC from disconnecting device to save power” to off. Press fn+S+O on the keyboard for three seconds to manually override the keyboard’s sleep mode Nothing worked. I assume it’s a hardware setting, which could maybe be resolved by a firmware update. I also assume there’s no way of fixing this with tinkering in Windows. IS there a possible fix to this or a firmware update in the work to address this? I’ve seen many support tickets describing this issue in relation to other MS keyboards and mice, and no fix was to be found. D.
Surface Book 2 USB-C port keeps disconnecting
Good day, please can someone assist me? I have had my Surface Book 2 for just under 2 years and have always used a USBc to HDMI adaptor so that I can work on a second screen as well. Very recently it started disconnecting every minute or 2 making it impossible to utilise my second screen. I have changed monitors, cables, even adaptors but the problem persists. I used my earphones in the port and that also disconnects frequently. Does anyone know what might have caused this and how I can fix it?? Please assist.
Surface dial and One Note
So I'm really disappointed that the surface dial doesn't have any one note integration. Even the zoom function doesn't work, and that's just one of the general presets. The dial being fully integrated with onenote makes perfect sense, and its ridiculous that it doesn't work.
Dock 2 firmware versions
How do you tell what is the current version of firmware that has been released for a Surface Dock 2? I've looked at the files listed here https://www.microsoft.com/en-us/download/details.aspx?id=101317 None of those files have numbers that match what I'm seeing in the accessories view of the Surface app on Surface Book 3. Windows Update says I've got all the recent updates but I'm trying to validate that because this dock is a replacement for one that kept blinking my monitors so I would like to make sure, rather than take it on faith that WindowsUpdate is working. ThanksSurface Book 3 with Surface Docking generation 1
Last week I received my Surface Book 3, I already had a Surface Docking (PF3-00005) and use it now with the Surface Book 3 I see with two external monitors attached that GPU 0 (Intel Iris Plus) only is used and the GPU 1 (NVIDIA GeForce 1660i ) is not used at all. Also the second external monitor is only detected as Digital Flat Panel (640 x 480) the first external monitor is correctly detected. Can it be that i have to use the newer Surface Docking 2 with the Surface Book 3?Dial support in Adobe CC products
With their newest update, the 2022 editions of their software, Adobe broke the spaces plugin the Surface Dial depended on for integration into applications like Photoshop. Adobe has stated publicly that they have no intention of remedying the situation, and suggests that Microsoft creates a plugin for Photoshop if they intend the Surface Dial to work with Photoshop. (unsure if links to other software makers' forums are permitted, but they can be provided on request). Are there any plans at all within the Microsoft Surface programming team to create such a plugin for a third party piece of software, or have Adobe just made my surface dial a completely worthless purchase/overpriced volume control?
Surface Headphones Replacement - (Ignoring concerns of Leukemia Patient using refurbished/used)
I am writing to express my extreme disappointment with the unsatisfactory level of service that Microsoft Surface Support (North America but are based in Asia) has provided. I have expected much more from a company of your size. Unfortunately, I have reached the end of my options according to the people I have spoken to. Hopefully submitting this letter of complaint will assist in getting a fast and FAIR resolution. In November 2019, I purchased a brand new Surface 7, Arc Mouse, Pencil, Headphones, Pencil tips, etc. Almost the entire line of Surface products after always purchasing Apple products for this category. I now feel as though I have made a mistake. Thank goodness that I am not yet having trouble with my $1,300 Surface. Moreover, I am told to understand through many posts all over the internet, that this is a known issue for other Surface Headphone 1 users. Hence problems occurred in my device due to a design flaw of not enough glue or just the design in general. I personally see no other reason since I have used them for less than 4-5 months and never travel with them or put them in bag. They are either on top of my head or sitting on my desk. There is no way that I damaged them unless Microsoft considers putting them on my head, "damage". As someone who invested nearly 2000 USD on a premium products, I expect the devices to be fully functional/comfortable for at least 1-2 years. Indeed, before purchasing, Microsoft strongly suggested it's durability, utility, and stability but it seems it was only a facade as mine didn't even last a year despite being properly maintained. As soon as I saw the separation of the top headrest padding, I contacted Microsoft Support fully expecting they would replace them as they did with my Pen when it did not work as intended. I was not sent a refurbished one and even was sent the wrong color in that scenario. Upon speaking with the first technician, I was told to send the device to the service center which I refused as I need them for work. The tech then told me it was too late and they had already ordered a replacement (used/refurbished). There was confusion about what she had done, so I was told I would get a call in the morning to put a credit card on hold for an amount that would be determined by level 2 support. I did not get a call back at all. I emailed many times to the ticket that was entered and got no response for over 6 days. When I finally called back, I got a supervisor who was very annoyed and said things like "Take it or leave it, this is the best you will get" and "They will be new just not in the original packaging" which is misleading and/or a straight up lie. Telling someone something is new when it is not, I thought was illegal. Another employee admitted that they would NEVER be new if replacing for warranty. I was very upset and explained that headphones are different than a computer that there are porous materials that bacteria and other things cannot be "cleaned" well enough. I explained that the reason I am concerned is that my teenage daughter, who also uses them, is battling Leukemia and often has no immune system. This was not considered and only got a "sorry to hear that". This is not only dangerous and reckless, but in my opinion, negligent. Meanwhile MS has come out with a new "version" that look the same but are $100 USD less. Sending a new pair would cost them less than refurbishing a used pair that someone was wearing previously. After 10-15 hours of time on the phone, I started receiving emails from a "depth specialist" and thought maybe he/she would be able to help. Turns out, he wanted to make me feel bad for what I was asking for. He restated the SAME POLICY OVER AND OVER in the email thread and went on to tell his personal story about a surface he has that is outside the warranty period and would not get replaced like they are offering me. As if I should thank them for having a 1 year warranty or something?!? Hoping someone reads this and understands the danger that MS wants to put my family in over a small portion of money. This is not good and I see now that I am not alone. This will be my last attempt to try and remain a MS customer in any way moving forward. If they are unable to replace my headphones with NEW ones, I will not be buying anything MS related and go back to using Apple/Amazon products who have customer service agents who are reasonable and willing to help even when it might not be the official policy. Dismissing my concern about my daughter with Leukemia was very striking and concerning.MS Surface Keyboard keeps dropping BlueTooth connection
I have a Surface Bluetooth keyboard which keeps 'breaking' the Bluetooth connection. I say breaking because it is not just dropping the connection it is upsetting the whole BT infrastructure making other device drop out or act erratically. I tested my system with a borrowed BT keyboard and no faults occurred. The Surface keyboard shows as paired but wont connect. I have unpair it, reboot PC and then try to reconnect (which also doesn't work 100% of the time). This adds to the problems of keystrokes being missed or registered multiple times. Is it a faulty keyboard, faulty design. or just made software? What is the solution apart from by a Logitech keyboard
