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Peter69's avatar
Peter69
Copper Contributor
Aug 25, 2020

MS Surface Keyboard keeps dropping BlueTooth connection

I have a Surface Bluetooth keyboard which keeps 'breaking' the Bluetooth connection.
I say breaking because it is not just dropping the connection it is upsetting the whole BT infrastructure making other device drop out or act erratically.
I tested my system with a borrowed BT keyboard and no faults occurred.
The Surface keyboard shows as paired but wont connect.
I have unpair it, reboot PC and then try to reconnect (which also doesn't work 100% of the time).
This adds to the problems of keystrokes being missed or registered multiple times.
Is it a faulty keyboard, faulty design. or just made software?
What is the solution apart from by a Logitech keyboard

1 Reply

  • kkdbc's avatar
    kkdbc
    Copper Contributor

    Peter69 My surface laptop 3 that I just purchased several weeks ago is doing the same thing. I have a surface mouse and the bluetooth just stops working, i can't unpair the mouse, or do anything bluetooth wise (it says the device/laptop bluetooth is not working).  I have to restart my computer to get it to work again. Both microsoft products but don't work!

     

    Also my laptop makes a very high pitched sound when it is charging and its almost unbearable so i have to turn on music...not so happy 

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