Surface Accessories topics

Surface Thunderbolt 4 Dock monitor(s) support

srazalir — Sun, 22 Mar 2026 15:03:27 GMT

Hi Everyone!

I am planning a setup with my Surface Thunderbolt 4 Dock and three monitors:

1x HP M24 23.8 inch webcam monitor (connected using USB-C)
2x HP 524sh 23.8 inch monitors (connected through DP ports DP-> HDMI cables)

I want to know if it's possible to run all three monitors simultaneously as I have shown above with my Microsoft Surface Pro 11.

Any tips, experiences, and limitations will be appreciated.

I am already running the 2x HP 524sh monitors and want to purchase the M24 monitor for my meetings. This is for a Home Office setup!! :)

Screen protector for surface pro 11 and slim pen

Kayla123 — Sun, 15 Mar 2026 18:38:03 GMT

Hi everyone.

I’ve had my surface pro 11 for a few weeks now and have been avoiding using the pen much because I haven’t been able to find a good screen protector. I hand write a lot for work and don’t want any scratches.

I got a tempered glass matte screen protector and I can barely write with the slim pen. It’s not great with responsiveness but it’s also really tough to write on. The pen barely moves and just gets stuck.

Any suggestions that will allow me to use my slim pen properly but also protect my screen?

Surface Pro 8 Cover defect

AdamoL — Tue, 26 Aug 2025 15:31:47 GMT

Hello everyone,
I’d like to share my experience with the Microsoft keyboard for the 13-inch Surface Pro 8 with pen holder compartment.
After a little more than two years of use, the keyboard stopped working.

At first, I thought it was a software problem, so (after checking for updates) I followed all the reset and diagnostic procedures recommended on Microsoft’s website, including those suggesting a safe mode restart, up to a full system reset. None of this worked.

I then checked on Microsoft’s website to see if it was still under warranty, but unfortunately, the two years had just passed, and the site suggested I send it in for a paid repair...

Instead, I decided to look into the issue myself and discovered that the flex cable connecting the keyboard’s connector was cleanly cut right after the pen holder slot, which is made of metal.
The cut occurred exactly where the metal base that holds the pen ends, at the point where the keyboard bends (see photo).

It is clear that the flex cable has no protective layer to prevent the metal from cutting into it when the keyboard is bent.

In my opinion, this is an obvious manufacturing defect that should be covered under warranty.
It would be nice if Microsoft gave some acknowledgment in this regard.

Best regards,
Adamo

Laptop Recommendations

Jennflo5 — Wed, 16 Apr 2025 03:58:06 GMT

I currently have an old MacBook pro 16' from late 2019, it is constantly heating up and crashing. I use my laptop specifically for college and use applications like Excel. Would you recommend the surface pro, or the surface go 3.Are there any key differences?

Surface Pen not charging

Vv — Tue, 04 Feb 2025 05:40:51 GMT

Surface pen not able to charge. I am using the keyboard to charge my slim pen. Not very sure why but it always show this ⚠ sign and my pen is not able to charge. there is no light shown on the pen as well (the pen is flat alr). tried all the trobleshoot things but not working as well even tho the pen and keyboard are both connected to my device alr.. pls helppp

Supported Ultrawide monitor for Surface Laptop 7

Kasim1940 — Tue, 21 Jan 2025 15:35:02 GMT

Anyone can help me to find a supported 34 inch ultrawide monitor for surface laptop 7?Please suggest

Sim Card Tray for Surface Pro 7

MikeKolling — Sun, 29 Dec 2024 17:18:44 GMT

anyone know where i can source a replacement Sim Card Tray for Surface Pro 7 ?

cant find a supplier anywhere

Surface Dock 1 firmware update problems

mauriziovacca — Fri, 11 Oct 2024 14:31:22 GMT

Hi!

I own a Surface Pro 6 that has been updated to the latest version of Windows 11 24H2 and I have recently come into possession of a Surface Dock 1.

Follow the page at this address:

https://learn.microsoft.com/it-it/surface/surface-dock-firmware-update

I tried to update the firmware installing the file:

Surface_Dock_FwUpdate_1.53.139_Win10_17763_20.075.41193_0_AMD64.msi

but the update apparently fails.

In fact running the command:

Reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters"

I get the following result:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services\SurfaceDockFwUpdate\Parameters Component10FirmwareUpdateStatus REG_DWORD 0x5 Component10CurrentFwVersion REG_DWORD 0x4ac3970 Component20FirmwareUpdateStatus REG_DWORD 0x5 Component20CurrentFwVersion REG_DWORD 0x49e3d70 Component10OfferFwVersion REG_DWORD 0x4ac3970 Component20OfferFwVersion REG_DWORD 0x4a1d570 Component10FirmwareUpdateStatusRejectReason REG_DWORD 0x0 Component20FirmwareUpdateStatusRejectReason REG_DWORD 0x0

As can be seen, the value of Component10CurrentFwVersion is correct, while that of Component20CurrentFwVersion (which should be 0x4a1d570) is different.
In the Event Viewer I read the following entries:

Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2011 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2012 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2012 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2008 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2007 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2004 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2004 Nessuna Informazioni 11/10/2024 16:00:29 SurfaceDockFwUpdate 2001 Nessuna

The last entry contains the following detail:

Dock firmware end of telemetry. SurfaceDockFwUpdate END dock telemetry hr=0. DriverTelemetry EventCode = 2011.

I've already tried all the things mentioned on the page linked at the beginning, but the update never seems to succeed.
Does anyone know how to do it?

How to detach dock hardware on new surface.

srautenstrauch — Thu, 10 Oct 2024 12:07:53 GMT

I received a new Surface laptop and it came with what looks like a docking station attached to the bottom. I am strggling to figure out how to detach it. Any tips would be appreciated. It is convenient but it takes away from the overall Thin profile that I bought it for. Does any one even know what it is called or has seen it before? I cannot seem to find anything on line.

Surface Dock Connectivity Issues

jaime9891 — Fri, 21 Jun 2024 14:03:23 GMT

Hi all,

Hoping someone can potentially provide some insight into the below issue in relation to a surface dock:

"connectivity to the external displays no longer works. The connector will charge the laptop and usb outputs work for phone charging etc. The screens/external display also work as have checked it with another laptop however will not allow display use."

Any suggestions would be greatly appreciated.

Compatibility of Surface Dock 1 with the new Microsoft Laptop Copilot+PC

Quentin75 — Wed, 19 Jun 2024 10:42:42 GMT

Hello,

I recently purchased the new Microsoft Laptop Copilot+PC and I have a Surface Dock 1 from my previous device. I'm wondering if the Surface Dock 1 is compatible with the new Microsoft Laptop Copilot+PC?

I'm asking because I noticed that the power supply seems to be different between these two devices. Can you please confirm if they are compatible or if there is any specific requirement or adapter needed for this?

Thank you in advance for your assistance.

Best regards,
Quentin

Microsoft surface pro 9 doesn't work with dock 2 for extended display

Olatunji — Wed, 20 Sep 2023 19:18:18 GMT

Microsoft surface pro 9 doesn't work with dock 2 for extended display. It only works when i plug the USB C to display port directly to the surface. It doesn't work when plugged to the docking station. My docking station is dock 2. I can see it sees the monitor under display setting but not just displaying on the monitor.

Microsoft Surface Modern Productivity Hub no longer working on dual monitors

robina2023 — Tue, 13 Jun 2023 08:14:29 GMT

I have been using a Surface Pro 8, 16GB RAM, 256GB SSD, 13inch and connected it to:

(a) a Microsoft Surface Modern Productivity Hub with a HDMI lead connected to a monitor; and

(b) a separate Microsoft Surface Book 2 USB-C to HDMI Adaptor with a HDMI lead connected to a second monitor.

So basically I had 2 monitors connected to the Surface Pro.

This worked brilliantly for 6-7 months until a recent update on the Surface Pro and ever since the connections do not work together. Now it will only display one monitor, not two, like it used to.

Can anyone help me please to fix this as it's really frustrating and I need both monitors connected at the same time?

I don't know if there's a firmware available that I need to load? or if there's a fault somewhere?

Please help!

Many thanks

Surface Dock 2 would only work with 1 external monitor

RyanTasm1n — Tue, 21 Mar 2023 21:43:02 GMT

New to the community, apologize if I unintentionally did something wrong.

I'm starting to deploy Dock 2 due to the allure of USB type C.

For some reason none of the four Dock 2 that I deployed would work with dual external monitors.

I tried different brand monitors, different cables type and brand (USB C to DP and USB C to HDMI), combination of different ports (E.G. 1 pluged into HDMI the other DP), different surface device (Laptop 4, laptop 2, Pro 6, etc.), upgrading driver and firmware on both the device and the dock, but only one of the external monitor would work. Interestingly as soon as I turn off/unplug the working monitor image would pop up on the the monitor that was not working. I also made sure the frequencies is set to 60Hz.
Anybody experiencing this? or better yet knows a solution?
Thank you in advanced.

Surface 3 Keyboard Skin?

Nukjoc — Fri, 25 Nov 2022 23:22:35 GMT

Hello,

Does anyone know where I can find a silicone keyboard skin for a Surface 3, model 1645? I need a tinted skin (not clear), US English, to reduce brightness of the keyboard cover.

Thanks,

Nukjoc

Microsoft Surface Vertical Mouse? When??

QuRi76 — Tue, 08 Nov 2022 04:49:48 GMT

I currently own and use exclusively the Microsoft Surface Precision Mouse as well as the Microsoft Surface Ergonomic Keyboard, and I love them both. Experience with this keyboard would be enhanced if I were able to pair it with a Microsoft Surface Ergonomic Vertical Mouse but Microsoft has yet to produce one, so I ask when or are there plans to create and release one to users?

connecting Surface book and Surface Studio 2

cquam — Tue, 05 Jul 2022 19:56:33 GMT

I have a work laptop(Surface Book) and a personal (Surface Studio2) and I would like to be able to use the Surface Studio monitor ,Keyboard and mouse to use for the Surface Book. Due to work security I have to use Okta and dual factor and I can not do that on the Surface studio so using the Studio 2 as a second monitor for the surface book would be ideal.

Surface Connections

Pianohog — Tue, 12 Apr 2022 16:34:03 GMT

Is it possible to connect a Surface Pro to an HDMI connection and mirror the screen? plus could you connect a keyboard and mouse to it?

Thanks for any help!

Surface dock randomly stops charging Surface Book(s)

William Lampert — Wed, 26 Jan 2022 21:23:17 GMT

So I've been encountering this here and there and have no rhyme or reason or resolution yet. Say I have to move a user's equipment to a new spot (dock, power, laptop etc.) After moving and hooking up everything, normally during that 1st or 2nd week in the new spot they will report that their laptop just alerted them of like 3% battery and that its not charging even though its been being used and on the dock. Everything else plugged into the dock are working fine so they dont notice its not charging until its too late. The light on the dock part plugged into the Surface Book is active and all. Undocking and re-docking does not fix it, rebooting the machine does not fix it. Only unplugging the docking power and plugging into a different outlet will get it to start working, every time. In the beginning i've installed and verified it has the most up to date dock firmware, swapping out docks will obviously "fix" the issue for that situation but its not a full fix moving forward. I've tried different kinds of surge protectors (thinking that was it). But this will still happen, either if they dock at a different dock (other then their own) or i just had a few users a week ago that this happened to and they have been at their spots for months or close to a year! I have no idea what is going on! We only use the Surface Dock gen 1's

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mackhushal — Wed, 05 Jan 2022 16:00:50 GMT