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Holidays Cookbook 2023
As the year comes to an end, I would like to express my gratitude to everyone who has supported me in my role as a Support Evangelist. I know that I am supporting multiple regions across the globe, and I am very happy to have a great team and partners that are always reaching out to me to learn more about how to improve their cloud business with Advanced Support for Partners. This time, I want to do something different and not share information about the cloud. Instead, I want to share a very nice cookbook made by our colleagues from all over the world with their favorite recipes. I am sure you might like to have a look and maybe get some ideas for this holiday season. You can find the cookbook below. I hope you enjoy it and try some of the delicious dishes. Wishing everyone a great end of the year and looking forward to building a strong business relationship by 2024. Giselle AlanizCompare Microsoft Partner Support Offerings
As a Microsoft partner, you have access to various support offerings to help you establish and grow your business. Microsoft offers three main support programs: Microsoft AI Cloud Partner Program technical benefits, Advanced Support for Partners, and Premier Support for Partners. Each program offers different levels of support tailored to your specific business needs. Microsoft AI Cloud Partner Program technical benefits Best for Partners who need foundational support for establishing their businesses If you're just starting out as a Microsoft partner and need support in establishing your business, the Microsoft AI Cloud Partner Program technical benefits is a great option for you. This program provides remote support to partners, helping you navigate cloud, hybrid, and on-premises solutions. Whether you're looking for guidance on technical services or need assistance in planning and publishing your Microsoft cloud services, this program has you covered. The program offers support case severity-based initial response times, ensuring quick assistance when you need it the most. It also provides cloud enablement services such as webinars and consultations to deepen your understanding of Microsoft products and services. Additionally, you'll have access to proactive and advisory services that offer guidance based on best practices to accelerate the closure of sales opportunities. Training is another key aspect of this program, with Partner University providing learning resources tailored to your needs. And with pooled account management, you'll have a dedicated team to assist you along the way. Advanced Support for Partners Best for Partners who need elevated, cloud-focused support for growing their businesses If you've already established your business and are looking for comprehensive cloud-focused support, Advanced Support for Partners is the program for you. This program provides remote support to partners, specifically focusing on cloud solutions. Whether you need assistance with cloud optimization or require extensive proactive and advisory services, this program has you covered. Similar to the Microsoft AI Cloud Partner Program technical benefits, this program offers support case severity-based initial response times to ensure timely assistance. It also provides cloud enablement services such as cloud consults and optimization reports, empowering you to make the most of Microsoft's cloud offerings. Partner University continues to be a valuable resource for training, offering a variety of on-demand and remote training services. Account management in this program is pooled, ensuring that a dedicated team is available to support you. The pricing for Advanced Support for Partners starts at USD16,500 per year, making it a cost-effective option for partners seeking cloud-focused support. Premier Support for Partners Best for Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities For partners seeking complete, end-to-end support across the entire Microsoft platform, Premier Support for Partners is the ultimate solution. This program offers remote and on-site support to partners and customers, ensuring comprehensive coverage. Whether you need support on behalf of your customers or directly from Microsoft, this program has you covered. The support case severity-based initial response times offered by Premier Support for Partners ensure that critical issues are addressed promptly. Additionally, this program offers extensive proactive and advisory services, personalized time with Premier field engineers, and an extensive catalog of services for education, planning, implementation, optimization, and maintenance. Training resources in the form of the Workshop Library and a wide variety of remote and on-site training services are available to partners and customers alike. Account management is designated, providing you with a dedicated support engineer to assist you along your journey. As Premier Support for Partners offers enhanced services, you'll have access to support practice enablement, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, and Office 365 Engineering Direct. Pricing for Premier Support for Partners is based on tailored quotes that are specific to your business needs. To get started, you can reach out to the Microsoft team for more information. Choosing the right support program as a Microsoft partner is crucial for the success of your business. Whether you're just starting out or looking for comprehensive end-to-end support, Microsoft has a support offering tailored to your needs. Consider your business requirements and growth goals when deciding which program is the best fit for you. Remember, your success is Microsoft's success, and with the right support, you can unlock your full potential. Contact the Microsoft team today to explore your options and take your business to new heights. Compare Microsoft Partner Support Offerings Which Microsoft partner support program fits your business needs? Share your thoughts in the comments below!The Evolution of Microsoft Partner Support: A Personal Perspective
As a Worldwide ASfP Evangelist, I am excited to share my personal perspective on the evolution of Microsoft Partner Support. It was an honor to shadow and witness the AI Partner Skilling session hosted in London, where I gained valuable insights into the challenges our partners face and the innovative solutions available to them. In today’s fast-moving IT landscape, businesses rely on Microsoft Partner Support to navigate complex challenges and leverage new opportunities. Over the years, Microsoft’s support services have evolved significantly, adapting to the changing needs of partners, customers, and IT professionals. As technology evolves, support mechanisms are constantly improving to provide enhanced solutions. The insights shared here reflect my personal perspective based on my experience in the industry. The Early Days of Microsoft Partner Support The journey of Microsoft Partner Support began with a focus on providing basic troubleshooting and technical assistance. Initially, partners had limited access to direct Microsoft resources, relying heavily on documentation, community forums, and traditional help desks. While these resources were helpful, they often lacked the depth required for enterprise-level issues. As Microsoft expanded its enterprise solutions, it recognized the need for more structured and personalized support. This led to tiered support models, giving partners access to advanced troubleshooting and a dedicated resource to support their company. This improvement allowed businesses to receive customized assistance based on their specific needs. The Shift Toward a Proactive Support Model Over the years, Microsoft transitioned from reactive issue resolution to proactive support. This shift was driven by the increasing complexity of IT environments, where preventing problems became just as important as solving them. With programs such as Premier Support for Partners, Microsoft began offering predictive analytics, ongoing health checks, and strategic guidance. Premier Support provides partners with a large team of experts dedicated to addressing their needs, ensuring comprehensive and personalized assistance. This allows businesses to minimize downtime and optimize their Microsoft ecosystem before issues become critical. However, as cloud computing and AI took center stage, a more sophisticated support system was required to meet evolving demands. Cloud and AI: Reshaping Microsoft Support The rise of Microsoft Azure, AI-driven tools, and cloud services led to another major transformation in Microsoft Partner Support. Support services have become more intelligent, with AI-powered chatbots, automation, and advanced diagnostics helping resolve issues faster than ever before. Microsoft introduced tools such as Copilot and AI-driven agents, allowing IT professionals to streamline troubleshooting, automate repetitive tasks, and enhance customer interactions. These advancements have significantly reduced response times and improved the overall partner experience. With AI and automation now at the core of Microsoft’s support strategy, the focus is shifting towards predictive intelligence and self-service capabilities, enabling partners to resolve issues independently and more efficiently. What to Expect Next in Microsoft Partner Support As technology continues to evolve, we can expect even more enhancements to improve efficiency, reduce complexity, and empower partners. Here’s what’s on the horizon for Microsoft Partner Support: Hyper-Personalized Support Experiences Microsoft is investing in AI-driven personalization, tailoring support interactions based on a partner’s unique usage patterns, business needs, and historical data. This means businesses will receive recommendations and insights that are more relevant to their specific challenges, ensuring a more customized support experience. Deeper Integration with Microsoft 365 and Azure With Microsoft 365 and Azure at the heart of enterprise solutions, future support offerings will focus on deeper integration. This will enable seamless collaboration between partner businesses and Microsoft’s ecosystem. Expect more embedded support within Microsoft tools, reducing the need to switch between platforms for troubleshooting. Expansion of Self-Service Capabilities Microsoft continuously enhances its self-service portals, allowing partners to access knowledge bases, automated diagnostics, and virtual support agents 24/7. The goal is to empower partners with the tools they need to solve problems quickly without waiting for traditional support responses. Stronger Security and Compliance Support As cybersecurity threats increase, Microsoft is prioritizing security-focused support. Partners can expect more resources dedicated to compliance, risk management, and threat prevention, helping businesses safeguard their data and operations effectively. AI-Powered Predictive Support Imagine a support system that detects potential issues before they impact your business. With AI advancements, Microsoft Partner Support will offer more predictive insights, automatically identifying risks and providing proactive solutions to mitigate downtime. Premier Support for Partners (PSFP) Premier Support for Partners (PSFP) provides partners with a large team of experts dedicated to addressing their needs. This comprehensive support ensures that businesses receive personalized assistance, advanced troubleshooting, and strategic guidance to optimize their Microsoft ecosystem. Advanced Support for Partners (ASfP) Advanced Support for Partners (ASfP) offers technical support tailored to the evolving needs of partners. This includes access to a dedicated team of experts, proactive services, and strategic advice to help partners stay ahead of technological changes and maximize their investment in Microsoft solutions. Why IT Professionals Should Stay Ahead of These Changes For IT professionals and Microsoft partners, keeping up with the latest developments in Microsoft’s support model is no longer optional—it’s essential. As Microsoft continues refining its enterprise support approach, businesses must stay informed and proactive. This evolution presents opportunities for efficiency, innovation, and enhanced customer experiences. The Importance of Staying Informed Technology is constantly changing, and Microsoft’s support landscape is no exception. Businesses that fail to keep pace risk falling behind, while those that stay ahead gain a competitive advantage. Understanding how Microsoft’s new support structures work and adapting accordingly can significantly improve operational efficiency and reduce downtime. Let’s explore the key areas where IT professionals should focus their efforts: Leveraging AI-Powered Troubleshooting Tools Reduced reliance on traditional ticket-based support models. Faster identification of recurring issues through AI-driven insights. Proactive problem resolution before they impact business operations. For example, Microsoft’s AI-powered support can now predict when a system will likely fail based on historical data, allowing IT teams to take preventive measures. This shift not only enhances efficiency but also ensures a smoother user experience. Artificial intelligence (AI) reshapes how IT teams diagnose and resolve issues. Microsoft has integrated AI into its support systems for faster troubleshooting, predictive maintenance, and automated solutions. For IT professionals, this means: Embracing Self-Service Support Capabilities Empower end-users to find solutions independently. Reduce response times for frequent issues. Free up resources to focus on complex technical challenges. Organizations implementing self-service options often see improved user satisfaction and decreased support costs. This is a win-win situation for IT teams and the businesses they support. Self-service support is becoming a cornerstone of Microsoft’s strategy. Businesses are encouraged to leverage Microsoft’s extensive knowledge base, community forums, and automated chatbots to resolve common issues without direct intervention. By incorporating self-service solutions, IT professionals can. The Rise of Cloud-Based Support Solutions 24/7 access to cloud support services from anywhere. Automated updates and security patches to reduce vulnerabilities. Integration with Microsoft 365 and Azure for seamless enterprise solutions. Understanding cloud-based support models is crucial for IT professionals. They allow for better incident management, quicker resolution times, and improved collaboration across teams. Cloud technology continues to revolutionize IT support. Microsoft’s cloud-based support offerings provide scalable, secure, and flexible solutions that adapt to business needs. Key benefits include: Final Thoughts: Embracing the Future of Microsoft Partner Support The evolution of Microsoft Partner Support reflects the broader shift towards AI, automation, and proactive problem-solving. As we move forward, Microsoft’s commitment to enhancing partner support means businesses can access more competent, efficient, and highly personalized assistance. The key takeaway for IT professionals and businesses working within the Microsoft ecosystem is that staying informed and adapting to these advancements will ensure a seamless and optimized support experience. If you want to maximize the benefits of Microsoft Partner Support, start exploring the latest support programs and AI-driven tools available today. Are you ready for the next phase of Microsoft Partner Support? Stay informed and make the most of these evolving resources by keeping up with Microsoft’s latest updates. Note: This blog is valid until the end of June 2025.Celebrating Women's Day: A Reminder of Everyday Appreciation
International Women's Day is a time to honor and recognize the achievements and contributions of women around the world. It is a moment to celebrate the progress made towards gender equality and to acknowledge the challenges that women have overcome. But while dedicating a specific day to celebrate women is essential, it's equally important to remember that appreciation shouldn't be limited to just one day. In today's fast-paced and busy world, it can be easy to get caught up in our own lives and forget to show appreciation and support for the women around us. That's why we should make a conscious effort to celebrate women every day, not just on Women's Day. By showing kindness, empathy, and support, we can create an environment where women feel valued, respected, and uplifted. Appreciating women should extend beyond the personal sphere and into the business world as well. The corporate world can be demanding and competitive, but by fostering a culture of genuine care and support, we can make it a better place for everyone. By celebrating and highlighting the achievements of women in the workplace, we can inspire others and create opportunities for growth and success. But let's not forget that celebrating Women's Day is not just about women. It's about celebrating all of humanity. It's about recognizing the value and worth of each individual and treating everyone with kindness and empathy. By embracing diversity and inclusivity, we can build a society where every person is respected and celebrated for who they are. So, on this International Women's Day, let's take a moment to honor and congratulate all the incredible women who celebrate this special day. Your strength, resilience, and achievements are an inspiration. But let's also remember that our celebration should extend to every person we encounter. By showing empathy, kindness, and support day by day, we can create a world that is more compassionate, understanding, and inclusive. In conclusion, let's make Women's Day a reminder to appreciate and celebrate women every day. Let's create a culture where empathy and kindness are the norm, both in our personal lives and professional environments. By doing so, we not only uplift women but also celebrate the diversity and worth of every individual. Happy International Women's Day to all the wonderful women out there, and here's to celebrating humanity day by day!
Respond to Security Events with the Security Alerts Dashboard in Partner Center
The Partner Center Security Alerts dashboard helps partners respond quickly to security, fraud, and other events occurring in their Partner Center or their customer’s tenant. Microsoft is seeing an increase in these security events and advises Partners to enhance their security posture by leveraging this dashboard and functionality. Review the complete documentation here. To use the Partner Center Security Alerts dashboard, your user account must be assigned the Admin agent role. Navigating to the Alerts Dashboard To access the Partner Center Security Alerts dashboard: Log into Partner Center with a user with the Admin agent role. Select the Insights workspace. On the left navigational menu, under Security, select Alerts. For partners that have multiple Partner Center Azure AD tenants, you can use the following APIs to get and update alerts instead of using the Alerts dashboard: Azure fraud notification - Get fraud events Azure fraud notification - Update fraud event status Please also review this page regarding Azure fraud detection and notifications within Partner Center. -- Advanced Support for Partners (ASfP) is a paid, partner offering that includes in-depth, technical, cloud consults across the Microsoft Cloud including the many Microsoft cloud security applications such as Microsoft Defender, Microsoft Cloud App Security, Intune, Azure Security, and more. These consults can help you ensure security controls are properly configured on both Partner and Customer tenants to prevent costly security breaches. Learn more about ASfP at aka.ms/asfp and speak with an ASfP specialist by completing this web form today.Accelerate Your Digital Journey with Modern Support
In today's fast-paced digital world, having the right support for your technology investments is crucial. Whether you're a partner or a customer, Microsoft offers a range of support options designed to meet your unique needs and help you get the most out of your technology. Let's explore the different support options available and how they can benefit you. Microsoft Unified Support For customers with a significant investment in Microsoft technologies, Microsoft Unified Support is the best option. This comprehensive support model provides: As-needed coverage for all your Microsoft products and solutions. Direct access to Microsoft engineers with deep technical knowledge and expertise. Proactive collaborations with Microsoft experts to drive your digital transformation. 24x7 problem resolution support across your entire Microsoft portfolio. Designated Customer Success Account Manager who understands your business and goals. On-demand learning content such as webcasts, workshops, and virtual labs at no additional cost. With Microsoft Unified Support, you can ensure business continuity, maximize your support services, and move your technology initiatives forward with confidence. Premier Support for Partners (PSfP) For partners looking to enhance their support capabilities, Premier Support for Partners (PSfP) offers: Direct relationship with Microsoft for cloud, on-premises, and hybrid support. Escalation management for critical cases. On-demand advisory calls for technical guidance. Access to enhanced solutions and technology-specific support services. PSfP is ideal for partners who want to provide comprehensive support to their customers while leveraging Microsoft's expertise. Advanced Support for Partners (ASfP) For partners who primarily focus on cloud services, Advanced Support for Partners (ASfP) provides: Partner Success Account Manager Team (PSAM): Pooled account managers who work with you to plan your technical strategy, support your escalations, and help you access the best resources and opportunities for your partnership with Microsoft. You will have 60 hours of PSAM support for a 12-month agreement. Technical Cloud Consults and Customized Partner Learning Planning: Tailored technical assessments and readiness plans crafted specifically for your business needs, covering various aspects of the Microsoft Cloud ecosystem. You will get 12 cloud consults for a 12-month agreement. Improved Support Entitlements: Prioritized response on Microsoft product cases when logged directly with Microsoft. For CSP Indirect partners, you will work with your Distributor to open, manage, and escalate support incidents on behalf of your customers. ASfP is perfect for partners who need specialized support for Microsoft cloud services and want to enhance their technical capabilities. Choosing the Right Support Option When selecting a support option, it's essential to consider your organization's specific needs and how you purchase Microsoft solutions. Here are some key factors to keep in mind: Investment in Microsoft technologies: For significant investments, Microsoft Unified Support offers the most comprehensive coverage. Support model: Choose PSfP for a direct relationship with Microsoft and comprehensive support, or ASfP for cloud-focused support. Partner capabilities: Ensure your partner has the necessary expertise and support infrastructure to meet your needs. By understanding the different support options available, you can make an informed decision and ensure you have the right support to accelerate your digital journey.
Unleashing Success: The Impact of Advanced Support for Partners on Microsoft Cloud Businesses
Unleashing Success: The Impact of Advanced Support for Partners on Microsoft Cloud Businesses A blog post by Asher Nierman, Sr. Campaign Manager at Microsoft Are you a Microsoft partner who wants to accelerate your cloud business, differentiate your solutions, and grow your customer base? If so, you might be interested in Advanced Support for Partners (ASfP), a paid partner offer that provides you with a range of benefits to help you succeed on the Microsoft Cloud. ASfP is more than just a support plan; it is a comprehensive partner experience. The Partner Success Account Manager (PSAM) and the global team of experts alongside them provide the foundation of the ASfP offering. Additional layers include Microsoft-direct consultative technical guidance, improved reactive support, and various components that help Partners grow and expand their operations to new levels. But don't just take our word for it; we have data to back up the value of ASfP for our partners. We recently conducted an analysis of the impact of ASfP on the partners and the results are impressive. They clearly show that ASfP partners outperform non-ASfP partners in several key areas. Microsoft AI Cloud Partner Program Impact We compared the performance of ASfP Partners and non-ASfP partners and found that ASfP partners have a significant advantage in attaining Solutions partner designations and growing their cloud business. Here are the highlights from our analysis: ASfP partners have a 47% uplift in Microsoft AI Cloud Partner Program Capability Score, which reflects their overall cloud maturity and readiness.* ASfP partners are 2.2x more likely to have at least one Solutions partner designation, which demonstrates their proven expertise and technical capability and success in the Microsoft Cloud* Microsoft Cloud Revenue Uplift Building on the success of ASfP partners in the Microsoft AI Cloud Partner Program, our analysis reveals further compelling advantages when looking at actual revenue uplift for three primary solution areas, Microsoft 365, Dynamics 365, and Azure. Here are the highlights from the study: ASfP partners have a 3x deployment rate across Dynamics 365 solutions, ASfP partners have a 1.7x deployment rate across Microsoft 365, 1.7x, and For Azure, ASfP partners drive 92% more Azure Consumed Revenue (ACR), vs the control group.* These results show that ASfP partners are more capable, more differentiated, and drive more Cloud revenue than non-ASfP partners. Advanced Support for Partner Satisfaction But that's not all. ASfP partners are highly satisfied with their PSAM and have a higher overall partner satisfaction (OSAT) than non-service plan partner OSAT. From active ASfP Partners: ASfP partners rate their Partner Success Account Manager (PSAM) 4.8 out of 5, indicating a high level of satisfaction with the account management and guidance they receive.* ASfP partners rate their proactive services satisfaction an average of 4.7 out of 5, based on 7,500 delivered services that help them improve their cloud skills and solutions.* ASfP partners have a higher overall partner satisfaction (OSAT) score than non-service plan partners, reflecting their positive perception of the value and support they get from Microsoft.* This data serves as a testament to the value ASfP partners place on the personalized and proactive partner experience provided by ASfP. They also highlight the importance of the PSAM, a key differentiator and trusted advisor who helps partners navigate the Microsoft partner ecosystem, align their business goals with Microsoft priorities, and leverage the best resources and opportunities to gain skills and knowledge that leads to expanded cloud businesses and offerings. How to Join ASfP and Start Your Journey to Success If you are interested in joining ASfP and benefiting from the partner experience and impact that we have described or to speak directly with our team to discuss your unique needs and to assist with options, please complete this form today. ASfP is a paid partner offer, though we believe that the value and return on investment that ASfP delivers far outweighs the cost. A quote from one of our Partners and documented on the ASfP Website in a published success story: “Our experience in ASfP has been invaluable and is directly correlated to our ability to serve more customers, across more technologies, and with higher levels of customer satisfaction, which has allowed us to exceed our growth targets and properly plan for the future.” Lance Wilson, CEO – AMG Services. Premier Support for Partners For Partners seeking the highest level of technical enablement and support, another option for Partners to consider is Premier Support for Partners (PSfP). This offering includes benefits, features, and add-ons beyond those in ASfP and is a great option depending on needs and budget. To learn more, please visit Microsoft Premier Support for Partners and leverage that form to speak with a PSfP specialist. We hope that this blog post has given you insights into the impact of ASfP on our Partners and how ASfP can help you achieve more across the Microsoft AI Cloud Partner Program and Microsoft Cloud. We invite you to join ASfP and continue your journey to Microsoft partner success with us. To speak with an ASfP Evangelist, complete this form today. *The ASfP Impact slide with additional information and sources can be found here.* Additional resources available to you: Visit the ASfP Website Visit the PSfP Website Stop by the ASfP Partner Community Download the ASfP Fact Sheet View the ASfP Impact Slide Book a meeting with an ASfP EvangelistWindows 365: Partners for Success - Microsoft 365 CSP Masters Program Webinar Series
Microsoft 365 - CSP Masters Training Sales Digital Events - M365SMBTeamsHybrid Listing Page (eventbuilder.com) Windows 365: Partnering for Success - Americas (M365v597EXT) January 11, 2024 10:00 AM America/Chicago Windows 365: Partnering for Success - APAC (M365v597EXT2) January 18, 2024 7:00 PM America/Chicago Windows 365: Partnering for Success - China (M365v597EXT2) January 18, 2024 7:00 PM America/Chicago Windows 365: Partnering for Success - Korea (M365v597EXT2) January 18, 2024 7:00 PM America/Chicago The future of end-user computing is here! Your personalized apps, content, and settings - from the Microsoft Cloud to any device with your Windows 365 Cloud PC. Join us to learn how to best include Windows 365 into your existing practice as a CSP. During this session, we will cover the opportunity, partner profitability, building a successful practice, and new updates to Windows 365 in the CSP channel. Where do I register? Please register using the link for your corresponding region and/or time zone preference. If you are located in China or Korea, you should register using only the link that has “China” or “Korea” in the event title, respectively, to adhere to country specific regulations. In what languages is this available? All CSP Masters Digital Events are presented in English. The following languages will be available for closed captioning during the live event: English, Chinese, French, German, Italian, Japanese, and Spanish. To set your language preference, during the event simply go to the ellipses at the top of the screen and select “Turn on Captions”. Stay Connected! For additional Microsoft 365 training and resources, visit the Microsoft 365 & Security for Partners Portal and subscribe to receive our email communications. Interested in the On-Demand Recordings? The on-demand recording and a copy of the presentation(s) will be published within 7-10 business days post-event. For webinars, visit the M365 Modern Work for Partners site. For bootcamps, visit the M365 Partner Readiness Hub site. Please contact iplive@microsoft.com to cancel your registration and include the session title or session ID in the subject line. If you choose to participate in this session using Microsoft Teams, your name, email address, phone number, and/or title may be viewable by other session participants. -- Advanced Support for Partners (ASfP) is a Microsoft Partner offering that provides unmatched value through a wide range of Partner benefits including account management, technical cloud enablement consultations, and an elevated technical support experience across the Microsoft Cloud (Azure, Microsoft 365, Dynamics 365, Power Platform) Partners in ASfP have higher Microsoft AI Cloud Partner Program Capability Scores, attain more Solutions Partner designations, and see uplifts across Azure, M365, and D365. View the data and learn more on the new ASfP Impact slide below. To learn more.. Book a meeting with an ASfP Evangelist Download the ASfP Fact Sheet View the ASfP Impact Slide Visit the ASfP Website Stop by the ASfP Partner Community Visit the PSfP WebsiteGain a Trusted Business Advisor at Microsoft with Advanced Support for Partners (ASfP)
Maximize your cloud potential with Advanced Support for Partners (ASfP), a partner-focused service that helps grow your cloud business and accelerates cloud adoption by you and your customers, while also providing elevated technical support benefits that boost customer satisfaction and improve uptime. Complete this form to speak with an ASfP Evangelist to learn firsthand how the offering can help you be more successful in the Microsoft Cloud. The ASfP offering is built on three benefit pillars: Partner Success Account Manager (PSAM): The PSAM is your direct connection and dedicated business advisor at Microsoft. Your PSAM will be ready on day one to quickly learn about your unique business needs and help develop a customized Partner Success Plan with clear steps to achieving your growth goals across the entire Microsoft Cloud including Azure, Microsoft 365, Dynamics 365, and the Power Platform. Cloud Enablement Services: ASfP provides partners with direct and prioritized access to Microsoft Cloud experts who will help optimize cloud projects, enrich your technical capabilities, and strengthen your customer offerings. Benefits include: 12 Cloud Consults: In-depth, remote, one-on-one technical consultations for your team and customers to deploy, migrate, or optimize cloud workloads. Support Practice Enablement: An assessment to review and enhance your support business capabilities. Developer/Technical Account Planning: A comprehensive, multifaceted engagement to assess, plan, deploy, and manage an application or complex cloud deployment. Elevated Technical Support: When support challenges arise, your PSAM is your ally with the tools, access, and cross-team connections to help resolve issues more quickly. Quicker response times and case prioritization apply to all support cases opened directly to Microsoft with an ASfP entitlement.* -- And as an added benefit, the ASfP Incident Support Operations team is an additional path to receive escalation support for ASfP entitled cases. *Support experiences vary based on Partner type, customer associations, permissions, and licensing; it is recommended you speak with an ASfP specialist ahead of plan activation to understand how you will experience these elevated technical support benefits. Whether you're a partner in the Cloud Solution Provider program supporting customers' license-based subscriptions, a Managed Services Provider deploying and managing Azure workloads, or an ISV looking to develop and deploy a new application to the marketplace, there are valuable benefits for all types of partners in ASfP. Visit the Advanced Support for Partners website to read stories of real partners like you who use ASfP to increase customer satisfaction and consumption of cloud services. To learn more.. Book a meeting with an ASfP Evangelist Download the ASfP Fact Sheet View the ASfP Impact Slide Visit the ASfP Website Stop by the ASfP Partner Community
