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MicrosoftGain a Trusted Business Advisor at Microsoft with Advanced Support for Partners (ASfP)
Maximize your cloud potential with Advanced Support for Partners (ASfP), a partner-focused service that helps grow your cloud business and accelerates cloud adoption by you and your customers, while also providing elevated technical support benefits that boost customer satisfaction and improve uptime.
Complete this form to speak with an ASfP Evangelist to learn firsthand how the offering can help you be more successful in the Microsoft Cloud.
The ASfP offering is built on three benefit pillars:
- Partner Success Account Manager (PSAM): The PSAM is your direct connection and dedicated business advisor at Microsoft. Your PSAM will be ready on day one to quickly learn about your unique business needs and help develop a customized Partner Success Plan with clear steps to achieving your growth goals across the entire Microsoft Cloud including Azure, Microsoft 365, Dynamics 365, and the Power Platform.
- Cloud Enablement Services: ASfP provides partners with direct and prioritized access to Microsoft Cloud experts who will help optimize cloud projects, enrich your technical capabilities, and strengthen your customer offerings. Benefits include:
- 12 Cloud Consults: In-depth, remote, one-on-one technical consultations for your team and customers to deploy, migrate, or optimize cloud workloads.
- Support Practice Enablement: An assessment to review and enhance your support business capabilities.
- Developer/Technical Account Planning: A comprehensive, multifaceted engagement to assess, plan, deploy, and manage an application or complex cloud deployment.
- Elevated Technical Support: When support challenges arise, your PSAM is your ally with the tools, access, and cross-team connections to help resolve issues more quickly. Quicker response times and case prioritization apply to all support cases opened directly to Microsoft with an ASfP entitlement.* -- And as an added benefit, the ASfP Incident Support Operations team is an additional path to receive escalation support for ASfP entitled cases.
*Support experiences vary based on Partner type, customer associations, permissions, and licensing; it is recommended you speak with an ASfP specialist ahead of plan activation to understand how you will experience these elevated technical support benefits.
Whether you're a partner in the Cloud Solution Provider program supporting customers' license-based subscriptions, a Managed Services Provider deploying and managing Azure workloads, or an ISV looking to develop and deploy a new application to the marketplace, there are valuable benefits for all types of partners in ASfP.
Visit the Advanced Support for Partners website to read stories of real partners like you who use ASfP to increase customer satisfaction and consumption of cloud services.
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