Accelerate Your Digital Journey with Modern Support

In today's fast-paced digital world, having the right support for your technology investments is crucial. Whether you're a partner or a customer, Microsoft offers a range of support options designed to meet your unique needs and help you get the most out of your technology.

Let's explore the different support options available and how they can benefit you.

Microsoft Unified Support

For customers with a significant investment in Microsoft technologies, Microsoft Unified Support is the best option.

This comprehensive support model provides:

As-needed coverage for all your Microsoft products and solutions.
Direct access to Microsoft engineers with deep technical knowledge and expertise.
Proactive collaborations with Microsoft experts to drive your digital transformation.
24x7 problem resolution support across your entire Microsoft portfolio.
Designated Customer Success Account Manager who understands your business and goals.
On-demand learning content such as webcasts, workshops, and virtual labs at no additional cost.

With Microsoft Unified Support, you can ensure business continuity, maximize your support services, and move your technology initiatives forward with confidence.

Premier Support for Partners (PSfP)

For partners looking to enhance their support capabilities, Premier Support for Partners (PSfP) offers:

Direct relationship with Microsoft for cloud, on-premises, and hybrid support.
Escalation management for critical cases.
On-demand advisory calls for technical guidance.
Access to enhanced solutions and technology-specific support services.

PSfP is ideal for partners who want to provide comprehensive support to their customers while leveraging Microsoft's expertise.

Advanced Support for Partners (ASfP)

For partners who primarily focus on cloud services, Advanced Support for Partners (ASfP) provides:

Partner Success Account Manager Team (PSAM): Pooled account managers who work with you to plan your technical strategy, support your escalations, and help you access the best resources and opportunities for your partnership with Microsoft. You will have 60 hours of PSAM support for a 12-month agreement.
Technical Cloud Consults and Customized Partner Learning Planning: Tailored technical assessments and readiness plans crafted specifically for your business needs, covering various aspects of the Microsoft Cloud ecosystem. You will get 12 cloud consults for a 12-month agreement.
Improved Support Entitlements: Prioritized response on Microsoft product cases when logged directly with Microsoft. For CSP Indirect partners, you will work with your Distributor to open, manage, and escalate support incidents on behalf of your customers.

ASfP is perfect for partners who need specialized support for Microsoft cloud services and want to enhance their technical capabilities.

Choosing the Right Support Option

When selecting a support option, it's essential to consider your organization's specific needs and how you purchase Microsoft solutions.

Here are some key factors to keep in mind:

Investment in Microsoft technologies: For significant investments, Microsoft Unified Support offers the most comprehensive coverage.
Support model: Choose PSfP for a direct relationship with Microsoft and comprehensive support, or ASfP for cloud-focused support.
Partner capabilities: Ensure your partner has the necessary expertise and support infrastructure to meet your needs.

By understanding the different support options available, you can make an informed decision and ensure you have the right support to accelerate your digital journey.