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Users are able to login to web client but not desktop client

%3CLINGO-SUB%20id%3D%22lingo-sub-677928%22%20slang%3D%22en-US%22%3EUsers%20are%20able%20to%20login%20to%20web%20client%20but%20not%20desktop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-677928%22%20slang%3D%22en-US%22%3E%3CP%3ESee%20Diagnostics.%20Also%20I%20get%20a%20different%20login%20screen%20when%20I%20login%20with%20the%20client.%20Mine%20is%20in%20a%20full%20modal%20window%20other%20users%20have%20a%20smaller%20window%20with%20different%20prompt%20text.%20Also%20after%20subscribing%20I%20can%20jut%20double%20click%20the%20desktop%20and%20connect%20where%20if%20other%20users%20try%20and%20connect%20to%20the%20desktop%20it%20asks%20them%20for%20their%20password%20again%20and%20won't%20let%20them%20connect.%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3EDesktop%20Failing%20for%20user%3A%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20e96817a1-91d1-47b3-a4d1-5e98ae9e0000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%2010%3A13%3A33%20AM%3CBR%20%2F%3EEndTime%20%3A%206%2F7%2F2019%2010%3A13%3A42%20AM%3CBR%20%2F%3EUserName%20%3A%20cj.xxx%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20DESKTOP-zzz%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0004FFA1DF79%3Bmrs-eus2r1c002-rdbroker-prod-%3CBR%20%2F%3Estaging%3A%3ARD0003FF459996%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%20Failure%3CBR%20%2F%3EStatus%20%3A%20Completed%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20WINDOWS%2010.0.17763%5D%2C%20%5BClientVersion%2C%201.2.155.18898%5D%2C%20%5BClientType%2C%20MSRDC%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2010%3A13%3A42%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20TransportConnected%2C%20LoadBalancedNewConnection%7D%3CBR%20%2F%3EErrors%20%3A%20%7BMicrosoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo%2C%3CBR%20%2F%3EMicrosoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo%7D%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3EWeb%20Working%20for%20user%3A%3C%2FP%3E%3CP%3E-------------------------------------------------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20af28a081-7da9-4479-801a-e7804a7c0000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%209%3A12%3A35%20AM%3CBR%20%2F%3EEndTime%20%3A%3CBR%20%2F%3EUserName%20%3A%20cj.xxx%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20rdwebclient%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0003FF865D79%3Bmrs-eus2r1c002-rdbroker-prod-stag%3CBR%20%2F%3Eing%3A%3ARD0003FFD9973A%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%3CBR%20%2F%3EStatus%20%3A%20Ongoing%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20Win32%20Chrome%2075.0.3770.80%5D%2C%20%5BClientVersion%2C%201.0.18.2%5D%2C%20%5BClientType%2C%20HTML%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2010%3A16%3A10%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20TransportConnected%2C%20RdpStackAuthenticaticatedUser%2C%20RdpStackLicenseChecked...%7D%3CBR%20%2F%3EErrors%20%3A%20%7B%7D%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E----------------------%3C%2FP%3E%3CP%3EDesktop%20Working%20for%20Me%3A%3C%2FP%3E%3CP%3E---------------------------%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EActivityId%20%3A%20cdd62099-b091-4f53-9d0c-04d2eb330000%3CBR%20%2F%3EActivityType%20%3A%20Connection%3CBR%20%2F%3EStartTime%20%3A%206%2F7%2F2019%2010%3A56%3A39%20AM%3CBR%20%2F%3EEndTime%20%3A%206%2F7%2F2019%2011%3A19%3A36%20AM%3CBR%20%2F%3EUserName%20%3A%20a.d%40domain.com%3CBR%20%2F%3ERoleInstances%20%3A%20SB-zzz%3Bmrs-eus2r1c001-rdgateway-prod-staging%3A%3ARD0003FF865D79%3Bmrs-eus2r1c001-rdbroker-prod-staging%3A%3CBR%20%2F%3E%3ARD2818780AFB61%3B%E2%89%A4srg-vd-pc-0.aads.zzz.com%E2%89%A5%3CBR%20%2F%3EOutcome%20%3A%20Success%3CBR%20%2F%3EStatus%20%3A%20Completed%3CBR%20%2F%3EDetails%20%3A%20%7B%5BClientOS%2C%20WINDOWS%2010.0.17134%5D%2C%20%5BClientVersion%2C%201.2.155.18898%5D%2C%20%5BClientType%2C%20MSRDC%5D%2C%3CBR%20%2F%3E%5BPredecessorConnectionId%2C%20%5D...%7D%3CBR%20%2F%3ELastHeartbeatTime%20%3A%206%2F7%2F2019%2011%3A19%3A38%20AM%3CBR%20%2F%3ECheckpoints%20%3A%20%7BTransportConnecting%2C%20RdpStackAuthenticaticatedUser%2C%20RdpStackLicenseChecked%2C%3CBR%20%2F%3ERdpStackConnectionEstablished...%7D%3CBR%20%2F%3EErrors%20%3A%20%7B%7D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-711496%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20are%20able%20to%20login%20to%20web%20client%20but%20not%20desktop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-711496%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F356556%22%20target%3D%22_blank%22%3E%40Rawr_AD%3C%2FA%3E%3A%20Can%20you%20ask%20to%20update%20to%20the%20latest%20version%20of%20our%20app%20and%20see%20if%20the%20issue%20still%20persist%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Rawr_AD
New Contributor

See Diagnostics. Also I get a different login screen when I login with the client. Mine is in a full modal window other users have a smaller window with different prompt text. Also after subscribing I can jut double click the desktop and connect where if other users try and connect to the desktop it asks them for their password again and won't let them connect.

-------------------------------------------------------------------

Desktop Failing for user:

-------------------------------------------------------------------

 

ActivityId : e96817a1-91d1-47b3-a4d1-5e98ae9e0000
ActivityType : Connection
StartTime : 6/7/2019 10:13:33 AM
EndTime : 6/7/2019 10:13:42 AM
UserName : cj.xxx@domain.com
RoleInstances : DESKTOP-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0004FFA1DF79;mrs-eus2r1c002-rdbroker-prod-
staging::RD0003FF459996;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Failure
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17763], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:13:42 AM
Checkpoints : {TransportConnecting, TransportConnected, LoadBalancedNewConnection}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}

 

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Web Working for user:

-------------------------------------------------------------------

 

ActivityId : af28a081-7da9-4479-801a-e7804a7c0000
ActivityType : Connection
StartTime : 6/7/2019 9:12:35 AM
EndTime :
UserName : cj.xxx@domain.com
RoleInstances : rdwebclient;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c002-rdbroker-prod-stag
ing::RD0003FFD9973A;≤srg-vd-pc-0.aads.zzz.com≥
Outcome :
Status : Ongoing
Details : {[ClientOS, Win32 Chrome 75.0.3770.80], [ClientVersion, 1.0.18.2], [ClientType, HTML],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:16:10 AM
Checkpoints : {TransportConnecting, TransportConnected, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked...}
Errors : {}

 

----------------------

Desktop Working for Me:

---------------------------

 

ActivityId : cdd62099-b091-4f53-9d0c-04d2eb330000
ActivityType : Connection
StartTime : 6/7/2019 10:56:39 AM
EndTime : 6/7/2019 11:19:36 AM
UserName : a.d@domain.com
RoleInstances : SB-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c001-rdbroker-prod-staging:
:RD2818780AFB61;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Success
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17134], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 11:19:38 AM
Checkpoints : {TransportConnecting, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked,
RdpStackConnectionEstablished...}
Errors : {}

1 Reply
Highlighted

@Rawr_AD: Can you ask to update to the latest version of our app and see if the issue still persist?

 

Thank you.

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