Users are able to login to web client but not desktop client

New Contributor

See Diagnostics. Also I get a different login screen when I login with the client. Mine is in a full modal window other users have a smaller window with different prompt text. Also after subscribing I can jut double click the desktop and connect where if other users try and connect to the desktop it asks them for their password again and won't let them connect.

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Desktop Failing for user:

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ActivityId : e96817a1-91d1-47b3-a4d1-5e98ae9e0000
ActivityType : Connection
StartTime : 6/7/2019 10:13:33 AM
EndTime : 6/7/2019 10:13:42 AM
UserName : cj.xxx@domain.com
RoleInstances : DESKTOP-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0004FFA1DF79;mrs-eus2r1c002-rdbroker-prod-
staging::RD0003FF459996;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Failure
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17763], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:13:42 AM
Checkpoints : {TransportConnecting, TransportConnected, LoadBalancedNewConnection}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}

 

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Web Working for user:

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ActivityId : af28a081-7da9-4479-801a-e7804a7c0000
ActivityType : Connection
StartTime : 6/7/2019 9:12:35 AM
EndTime :
UserName : cj.xxx@domain.com
RoleInstances : rdwebclient;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c002-rdbroker-prod-stag
ing::RD0003FFD9973A;≤srg-vd-pc-0.aads.zzz.com≥
Outcome :
Status : Ongoing
Details : {[ClientOS, Win32 Chrome 75.0.3770.80], [ClientVersion, 1.0.18.2], [ClientType, HTML],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 10:16:10 AM
Checkpoints : {TransportConnecting, TransportConnected, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked...}
Errors : {}

 

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Desktop Working for Me:

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ActivityId : cdd62099-b091-4f53-9d0c-04d2eb330000
ActivityType : Connection
StartTime : 6/7/2019 10:56:39 AM
EndTime : 6/7/2019 11:19:36 AM
UserName : a.d@domain.com
RoleInstances : SB-zzz;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF865D79;mrs-eus2r1c001-rdbroker-prod-staging:
:RD2818780AFB61;≤srg-vd-pc-0.aads.zzz.com≥
Outcome : Success
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17134], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/7/2019 11:19:38 AM
Checkpoints : {TransportConnecting, RdpStackAuthenticaticatedUser, RdpStackLicenseChecked,
RdpStackConnectionEstablished...}
Errors : {}

1 Reply

@Rawr_AD: Can you ask to update to the latest version of our app and see if the issue still persist?

 

Thank you.