Microsoft System Center Service Manager 2010 is built on a powerful, mature platform that allows you to easily customize and extend the product to meet the needs of the most demanding customers and partners. In this webcast, we explain a wide range of methods for customizing and extending Service Manager, including extending the CMDB model and creating custom forms, templates, workflows, and reports. This is a very technical session with lots of XML and code.
In this webcast, we focus on how Microsoft System Center Service Manager 2010 automates change, incident, problem, and configuration management. Join us to get a deep understanding of the features and capabilities of Service Manager and automating Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL) practices.
Learn how Service Manager 2010 works with Operations Manager and Configuration Manager. Demos will include automatic incident creation and remediation using Operations Manager, self-service software provisioning and compliance management using Configuration Manager.
Microsoft System Center Service Manager 2010 is about to be released to manufacturing. Are you ready? Attend this webcast to learn how to design a scalable, redundant installation of Service Manager, how to configure the most common settings such as creating notification templates/subscriptions, user roles, configuring workflows, creating templates, customizing lists, and much more. We provide the knowledge you need to architect and deploy Service Manager.