KB: VM templates list is missing on the Windows Azure Pack tenant site
Published Feb 16 2019 01:05 AM 312 Views
First published on TECHNET on Apr 28, 2015

In System Center 2012 R2, users do not see the expected list of VM templates on the Windows Azure Pack tenant site. Therefore, tenant users cannot deploy new virtual machines. Additionally, a red circle with an exclamation mark may appear in the lower-right corner of the tenant site when the webpage loads. If you click this circle, an error message that resembles the following may appear:

Failed to load virtual machine templates for subscription <subscription ID>

This is a known issue in System Center 2012 R2 and may occur when you enable a large number of VM templates for a Windows Azure Pack subscription. In this situation, web requests from the WAP tenant site may time out when Service Provider Foundation queries Virtual Machine Manager (VMM 2012 or VMM 2012 R2) for the list of VM templates.

For complete details as well as a resolution, please see the following:

KB3051303 - VM templates list is missing on the Windows Azure Pack tenant site ( https://support.microsoft.com/en-us/kb/3051303/ )

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

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