First published on TECHNET on May 31, 2014
Belfast Health and Social Care Trust (BHSCT) handles over 60,000 service requests a year and was looking for a way to improve service delivery. BHSCT engaged with our partner Cased Dimensions to build a solution based on the automated capabilities of Service Manager. Now BHSCT benefits from business-aligned service management, portal enabled self-service, and Service Desk Institute certification.
Go read how Cased Dimensions and Service Manager are taking on real world scenarios and building automated, agile, self-service capabilities!