Customer Solution Case Study
Published Feb 15 2019 10:13 PM 188 Views
First published on TECHNET on May 31, 2014
Belfast Health and Social Care Trust (BHSCT) handles over 60,000 service requests a year and was looking for a way to improve service delivery. BHSCT engaged with our partner Cased Dimensions to build a solution based on the automated capabilities of Service Manager. Now BHSCT benefits from business-aligned service management, portal enabled self-service, and Service Desk Institute certification.

Go read how Cased Dimensions and Service Manager are taking on real world scenarios and building automated, agile, self-service capabilities!

Microsoft Official Case Study:

To learn more about Cased Dimensions you can visit their website:



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‎Mar 11 2019 10:07 AM
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