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Aug 14 2024, 07:00 AM - 09:30 AM (PDT)
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Core case creation

Copper Contributor

Hi, I'm trying to create a case whereby I want all email from an external domain, I can't seem to enter this into the Participants area... it only allows selecting an internal user account.


The documentatons says this... but I can't enter that anywhere


Any ideas?

3 Replies
In your case, on the search panel:
- Select "All Exchange mailboxes" (or a smaller scope of recipients)
- "Add Condition" > "Sender/Author" with your domain ""
You should find all the emails sent from your external domain.

@thijoubertold Thanks - what about emails sent to that domain?

It's the same logic with :
"Add Condition" > "Keywords" with ""

To go further: