Stuck on Employment Verification with no indication of issue or how to fix

[dineenjohn]

Greetings,

We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.

In the Legal info section we have entered the company details and the process is stuck at Employment Verification.  Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. It appears there's a javascript error on the page. We have no way to know how to proceed. Has anyone else encountered this? The Partner Center overall seems very buggy. The support requests we have logged generate an error when we try to access them

[#2]

Yep, there seems to be something erroring in the page for some users. I've got the same issue for my verification, and stuck in limbo on this.

[#3]

Hi - this is also happening to me - I have logged 3 support tickets over the last month and have had no resolution. Any ideas where we can escalate this? Thanks Fiona

[#4]

@MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.

[#5]

@VeryGood  same issue, seems to be stuck at employment verification.  Was expecting an email or something to click to verify.  Action notification item just spins and errors out.  

[#6]

Has anyone found a fix? I suppose I could just give up on Microsoft. The majority of my customers are Apple / Android anyway.

[#7]

@kylar182 I am trying to escalate this to the support team. I'll see what they come back with. 

[#8]

In the Legal info section we have entered the company details and the process is stuck at Employment Verification.  Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. I can see a failed JSON Parse message in the Browser Dev Console. The failed JSON Parse message reads as follows:

SyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
at JSON.parse (<anonymous>)
at XMLHttpRequest.Jo (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:245579)
at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7219)
at Object.onInvokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:353662)
at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7140)
at M.runTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:2584)
at p.invokeTask [as invoke] (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:8270)
at Z (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:20806)
at N (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21201)
at XMLHttpRequest.B (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21365)

[#9]

I am getting this error for a week now. Any ideas how to move forward?

[#10]

We're giving up, I don't even show an option to submit a support ticket and from what I've heard they flat out ignore the tickets anyway. At least Microsoft was smart enough to let people side load applications and I don't really "need" the Windows store.

[#11]

@kylar182 and @ashprasad have you had any movement on your tickets? I inquired with support, and they said it was resolved. I want to be sure you got it worked out. 

[#12]

@Jill_Armour_Microsoft Hello, could you help me? I'm facing the same problem... and I don't even know how to open a support ticket

[#13]

@Bruxones Sure! You can submit your support ticket here. You can always find the link on our discussion board resources box along with other important links. :)

[#14]

I was not able to get it resolved. There was no change at all actually.

[#15]

Hi I'm facing a similar issue but not getting a straight answer on what info on my profile is not matching the legal docs I've uploaded.

I've submitted a support ticket and after DMing Microsoft support on Twitter they told me to post directly on this thread and tag the community manager. Could I have this escalated somehow, not getting any straight answers from the support? (caseid: 2310130010004357)

[#16]

@ellie_chris @dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.

If you update that you will be cleared in a day or so usually.

Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork. 

[#17]

Jill, I have yet to find the word "Domain" used anywhere in the partner center website. Do you think it's possible you're mistaken on the spelling or verbiage in some way?