Sep 12 2023 08:52 AM
Sep 12 2023 08:52 AM
We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.
Sep 20 2023 01:50 PM
Sep 20 2023 05:47 PM
Sep 23 2023 07:05 PM
@MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.
Nov 02 2023 10:01 AM
@VeryGood same issue, seems to be stuck at employment verification. Was expecting an email or something to click to verify. Action notification item just spins and errors out.
Nov 02 2023 03:58 PM
Nov 02 2023 04:55 PM
@kylar182 I am trying to escalate this to the support team. I'll see what they come back with.
Nov 03 2023 11:59 AM - edited Nov 03 2023 12:00 PM
In the Legal info section we have entered the company details and the process is stuck at Employment Verification. Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. I can see a failed JSON Parse message in the Browser Dev Console. The failed JSON Parse message reads as follows:
SyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
at JSON.parse (<anonymous>)
at XMLHttpRequest.Jo (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:245579)
at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7219)
at Object.onInvokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:353662)
at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7140)
at M.runTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:2584)
at p.invokeTask [as invoke] (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:8270)
at Z (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:20806)
at N (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21201)
at XMLHttpRequest.B (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21365)
Nov 06 2023 08:42 AM
Nov 07 2023 03:57 AM
Nov 20 2023 10:00 AM
Nov 20 2023 01:18 PM
@Jill_Armour_Microsoft Hello, could you help me? I'm facing the same problem... and I don't even know how to open a support ticket
Nov 20 2023 07:38 PM
Nov 21 2023 07:40 AM
Nov 22 2023 12:22 PM
Dec 01 2023 02:12 PM
@ellie_chris @dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.
If you update that you will be cleared in a day or so usually.
Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork.
Dec 01 2023 02:21 PM