Forum Discussion

dineenjohn's avatar
dineenjohn
Copper Contributor
Sep 12, 2023

Stuck on Employment Verification with no indication of issue or how to fix

Greetings,   We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.   In the Legal info section we have entered the c...
employment-verification
VeryGood's avatar
VeryGood
Brass Contributor
Sep 24, 2023

MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.

kylar182's avatar
kylar182
Brass Contributor
Nov 02, 2023
Has anyone found a fix? I suppose I could just give up on Microsoft. The majority of my customers are Apple / Android anyway.
  • JillArmour's avatar
    JillArmour
    Icon for Community Manager rankCommunity Manager
    Nov 02, 2023

    kylar182 I am trying to escalate this to the support team. I'll see what they come back with. 

    • kylar182's avatar
      kylar182
      Brass Contributor
      Nov 03, 2023

      In the Legal info section we have entered the company details and the process is stuck at Employment Verification.  Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. I can see a failed JSON Parse message in the Browser Dev Console. The failed JSON Parse message reads as follows:

      SyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
      at JSON.parse (<anonymous>)
      at XMLHttpRequest.Jo (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:245579)
      at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7219)
      at Object.onInvokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:353662)
      at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7140)
      at M.runTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:2584)
      at p.invokeTask [as invoke] (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:8270)
      at Z (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:20806)
      at N (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21201)
      at XMLHttpRequest.B (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21365)

      • ashprasad's avatar
        ashprasad
        Copper Contributor
        Nov 06, 2023
        I am getting this error for a week now. Any ideas how to move forward?

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