Forum Discussion
Stuck on Employment Verification with no indication of issue or how to fix
Community Managerellie_chris dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.
If you update that you will be cleared in a day or so usually.
Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork.
- JillArmourMicrosoft
kylar182 Domain refers to your registered business name with a domain registrar.
The paperwork you submit to get verified has to show your domain registered business name the same as your Microsoft partner registered business name, down to the letter!
Here are some links around domains and what is required for verification to help you find what you need and get verified.
I hope that helps?
@Jill_Armour_Microsoft Many of the issues expressed in this thread appear to be recurring issues. I have submitted the information requested when they asked that my documents related to my domain to be within 60 days with a document in which I renewed the domain for an additional 2 years to assure that it was within the 60-day threshold, then they rejected that document without any explanation. I cannot see where Microsoft is keeping track of these complaints. Many of the representatives I've spoken to on the phone appear to have trouble with comprehension. Is there some reason Microsoft has not placed this issue as a priority?
- JillArmourMicrosoft
To my understanding they are looking into the current process and trying to make updates to the system, but it takes time and testing.
- Jill
This is needlessly complicated and unnecessary. I have been a partner for over 20 years, nothing has changed on my details, it used to be verified until I recently added CSP to my agreements and suddenly had to get re-verified. I have submitted my documents multiple times yet they refuse to tell me what the precise issue is. I just get badly worded auto responses in poor grammar.
I really am about ready to just forget the whole thing and cancel my partner agreement. Microsoft seem to have handed off partner verification to a bunch of people who have no idea how to communicate properly and have no interest in maintaining a good relationship with your partners.
You can’t even speak to them on the phone they refuse to, I’ve tried speaking to tech support and they just say that partner verification don’t have any phone extensions and won’t discuss things with people on the phone due to data protection, which frankly is ridiculous and just an excuse for their poor support.
I can quite happily talk to my bank on the phone or to Inland revenue so why can’t I speak to Partner Verification? What makes them so special??
Mark- @Jill_Armour_Microsoft we are in the same situation with other people here and even opening support ticket nothing has changed. I received verification approval for ParnerLocation ID but PartnerGlobal stuck at Employment verification step. We gave every document possible and checked every detail but this should not be complicated like this! Could you help us also? Thanks.
