Forum Discussion

dineenjohn's avatar
dineenjohn
Copper Contributor
Sep 12, 2023

Stuck on Employment Verification with no indication of issue or how to fix

Greetings,   We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.   In the Legal info section we have entered the c...
employment-verification
ellie_chris's avatar
ellie_chris
Copper Contributor
Nov 22, 2023
Hi I'm facing a similar issue but not getting a straight answer on what info on my profile is not matching the legal docs I've uploaded.

I've submitted a support ticket and after DMing Microsoft support on Twitter they told me to post directly on this thread and tag the community manager. Could I have this escalated somehow, not getting any straight answers from the support? (caseid: 2310130010004357)
  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Dec 01, 2023

    ellie_chris dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.

     

    If you update that you will be cleared in a day or so usually.

     

    Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork. 

    • kylar182's avatar
      kylar182
      Brass Contributor
      Dec 01, 2023
      Jill, I have yet to find the word "Domain" used anywhere in the partner center website. Do you think it's possible you're mistaken on the spelling or verbiage in some way?
      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager
        Dec 06, 2023

        kylar182 Domain refers to your registered business name with a domain registrar. 

         

        The paperwork you submit to get verified has to show your domain registered business name the same as your Microsoft partner registered business name, down to the letter!

         

        Here are some links around domains and what is required for verification to help you find what you need and get verified. 

         

        I hope that helps? 

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