Forum Discussion

dineenjohn's avatar
dineenjohn
Copper Contributor
Sep 12, 2023

Stuck on Employment Verification with no indication of issue or how to fix

Greetings,   We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.   In the Legal info section we have entered the c...
employment-verification
MissilentTech's avatar
MissilentTech
Copper Contributor
Sep 21, 2023
Hi - this is also happening to me - I have logged 3 support tickets over the last month and have had no resolution. Any ideas where we can escalate this? Thanks Fiona
VeryGood's avatar
VeryGood
Brass Contributor
Sep 24, 2023

MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.

  • kylar182's avatar
    kylar182
    Brass Contributor
    Nov 02, 2023
    Has anyone found a fix? I suppose I could just give up on Microsoft. The majority of my customers are Apple / Android anyway.
    • JillArmour's avatar
      JillArmour
      Icon for Community Manager rankCommunity Manager
      Nov 02, 2023

      kylar182 I am trying to escalate this to the support team. I'll see what they come back with. 

      • kylar182's avatar
        kylar182
        Brass Contributor
        Nov 03, 2023

        In the Legal info section we have entered the company details and the process is stuck at Employment Verification.  Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. I can see a failed JSON Parse message in the Browser Dev Console. The failed JSON Parse message reads as follows:

        SyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
        at JSON.parse (<anonymous>)
        at XMLHttpRequest.Jo (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:245579)
        at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7219)
        at Object.onInvokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/main.js:1:353662)
        at v.invokeTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:7140)
        at M.runTask (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:2584)
        at p.invokeTask [as invoke] (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:8270)
        at Z (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:20806)
        at N (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21201)
        at XMLHttpRequest.B (https://pcaccountexperiencecdn.azureedge.net/staticres/ng/1.0.23306.4/polyfills.js:1:21365)

  • EvergreenDigitalAssets's avatar
    EvergreenDigitalAssets
    Copper Contributor
    Nov 02, 2023

    VeryGood  same issue, seems to be stuck at employment verification.  Was expecting an email or something to click to verify.  Action notification item just spins and errors out.  

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