Apr 21 2023 10:41 AM
I have noticed that my Outlook templates periodically disappear/are deleted from Outlook for the Web. I add several templates. Pressing My Templates while composing an email...works for a while...then one day they all disappear. Has anyone else been experiencing that lately? Thanks.
Apr 25 2023 02:04 AM
Apr 25 2023 03:01 AM
We have had exactly the same issue today @Hughes818
It's really annoying, as I have been used my templates for a long time, and now I will need to build it from zero
Apr 25 2023 12:21 PM
@Hughes818 @cmorenob @Florian_T_FR
Same issue here. I reported to Microsoft. I will keep you up to date with any responses.
However, during my investigation I learned the following:
"My Templates" is available in the New Outlook for Windows.
My Templates is listed in the Add-ins For Outlook in both applications.
I also learned that MS has had issues with Flagged Items since April 17th with hope to have it resolve soon. I shared this information, because it appears something happened in the last update which also aligns with our dates. Stay tune.
If you find this information helpful, please like this post which will assist others with the same question.
/Teresa
#traccreations4e
Aug 07 2023 02:06 PM
Aug 08 2023 12:23 AM - edited Aug 26 2023 11:09 AM
Hi @jtruitt,
Here are some steps you can take to fix the issue:
If you find this information helpful, please like it or mark it as the best response that will assist others.
/Teresa
#traccreations4e
Aug 08 2023 05:14 AM
Thank you. The issue is all of the templates she had set up have just disappeared. She is telling me this has happened before and they have not come back.
Is that 32kb per template or cumulative?
thanks again- john
Aug 08 2023 06:10 AM
Aug 08 2023 07:33 AM - edited Aug 26 2023 11:09 AM
Please report it.
33kb per template
If I learn new information about this issue, I will share it.
Aug 26 2023 11:04 AM
Thank you so much. I went to ADD ons in the picture you posted and there they were!! All my templates! Thank you so much!!!
Aug 26 2023 11:11 AM
I am glad to help. If you can mark the post as the best response, it will help others with the same issue.
Have a great day!
/Teresa
Aug 26 2023 11:17 AM
Aug 29 2023 07:23 AM - edited Aug 29 2023 07:29 AM
How can we get the add-on to show in the outlook web version. The template emblem has disappeared from the email message section, altogether! It shows in "My Add-ons", but it's nowhere on the message icon line or in the Add-ins drop down.
Aug 29 2023 07:32 AM
I've been going back and forth with microsoft on this. They just reopened my case because the user lost her templates again!
It is looking like at a licensing level - we are G1 we have no control at an admin or individual level over the default templates (being able to turn them on and off as suggested). My user was unable to save templates - (she was recreating the ones that were lost) After Microsoft got into it in at the tenenant level they did something and then she was able to save them. I'm about to write this feature off as use at your own risk. I've asked to her to keep the text she uses in a word doc. so when the templates disappear, she can just copy and paste and make new ones - until they disappear again.
Aug 29 2023 07:34 AM
Aug 29 2023 07:38 AM
Oct 05 2023 07:09 AM
@Teresa_Cyrus This is very helpful. The problem I am encountering is that my Templates Add In is showing as Added, but I cannot find where to access said templates. They are no longer in either of the 2 locations where they have been in the past. This is such a great workflow tool....until it isn't.
Oct 06 2023 09:55 AM - edited Oct 10 2023 12:58 AM
It's super frustrating when Outlook templates vanish. While I can't directly fix that issue, I can suggest a workaround. You might want to consider creating your email templates using something like Word or Google Docs, and then saving them securely on your computer or in a cloud storage service.
Speaking of templates, if you ever need more than just email templates, you can check out https://freelydocs.com/docstemplates/brochure-templates/. They offer a variety of templates that could come in handy for different purposes.
Oct 06 2023 07:10 PM
Oct 07 2023 09:11 AM
On the top, right side of upper toolbar, there is a box with 4 smaller boxes in it. This is the app area. This is where the Templates will be if not in the normal space.