Outlook Templates keep disappearing.

[Hughes818]

I have noticed that my Outlook templates periodically disappear/are deleted from Outlook for the Web.  I add several templates.  Pressing My Templates while composing an email...works for a while...then one day they all disappear.  Has anyone else been experiencing that lately?  Thanks.

[#2]

Hello,
I have the same issue in my company. We have train our users to use the "MyTemplates" add-in in Outlook for the web. From times to times, I have users complaining about the disappearing templates.
Since last week (~20April2023), I have a lot of complaints regarding this, it seems the issue becoming bigger and bigger.

[#3]

We have had exactly the same issue today @Hughes818 

It's really annoying, as I have been used my templates for a long time, and now I will need to build it from zero 

[#4]

@Hughes818 @cmorenob @Florian_T_FR 

Same issue here.  I reported to Microsoft. I will keep you up to date with any responses.

However, during my investigation I learned the following:

"My Templates" is available in the New Outlook for Windows.

My Templates is listed in the Add-ins For Outlook in both applications. 

I also learned that MS has had issues with Flagged Items since April 17th with hope to have it resolve soon.  I shared this information, because it appears something happened in the last update which also aligns with our dates. Stay tune. 

If you find this information helpful, please like this post which will assist others with the same question.

/Teresa
#traccreations4e