Forum Discussion
Outlook Templates keep disappearing.
How can we get the add-on to show in the outlook web version. The template emblem has disappeared from the email message section, altogether! It shows in "My Add-ons", but it's nowhere on the message icon line or in the Add-ins drop down.
I've been going back and forth with microsoft on this. They just reopened my case because the user lost her templates again!
It is looking like at a licensing level - we are G1 we have no control at an admin or individual level over the default templates (being able to turn them on and off as suggested). My user was unable to save templates - (she was recreating the ones that were lost) After Microsoft got into it in at the tenenant level they did something and then she was able to save them. I'm about to write this feature off as use at your own risk. I've asked to her to keep the text she uses in a word doc. so when the templates disappear, she can just copy and paste and make new ones - until they disappear again.
- I agree...we're not able to trust the feature at this time. So, asking users to save text in a word doc is one way. What I have been doing up to this point is just creating drafts in Outlook with the subject "TEMPLATE - [Name]". Each of those has the body of the template. Then, I'm just leaving those in my drafts folder. It's a bit quicker than needing to open another file. (I suppose you could also just create a Templates folder in your Inbox as well). You just need to go to the draft and do a copy/paste of the text to a new email. Just be careful not to delete those drafts as you use them. It's a shame we have to do things like that. The other annoying thing is the size limitation. Even when the Templates add-in worked, you were very limited in how many templates you could actually save...so eventually it became useless either way. Hopefully they will eventually remove that limitation as well. Maybe I'll try testing the Templates add-in again once they finish the New Outlook conversation and get rid of Classic Outlook. Until then, I have just lost trust in the feature.
