Forum Discussion
Outlook Templates keep disappearing.
I have noticed that my Outlook templates periodically disappear/are deleted from Outlook for the Web. I add several templates. Pressing My Templates while composing an email...works for a while...t...
In our case, in our company, people - using only the Web mode of Outlook - have been complaining a lot about this, that the Add-in and Template button - have disappeared from the email bar. I have been persistently searching to find an answer or an idea when to contact Microsoft, but without success. This conversation of yours is the closest to my situation.
On the top, right side of upper toolbar, there is a box with 4 smaller boxes in it. This is the app area. This is where the Templates will be if not in the normal space.
- Ah this is where it was -- thank you! Rightclicking on the "My Templates" icon there and choosing "Pin" puts the icon in the toolbar, saving you a click.
Thank you! I just looked for an hour to find my templates in Outlook for the web and even after doing help searches within Outlook, couldn't find it. I had all but given up when I read this message. Thank you!
We have the same issue, is MS going to fix it?
- Hello. Well...
I don't remember the name, but the result of all the research carried out on more than one ticket I opened for this same subject, I "came" to the conclusion and have adopted this with the users of my organization, that: "In a constant work of Microsoft, developing and improving Outlook Web, when it comes to design this is a type of situation that could occur without there being absolutely anything that the Service Administration can act on."
I.e. I no longer see it as a bug in the service, but rather as a defect caused on purpose and definitively. One day we have the option, another day we don't and so we live...
- ExtraSpaceStorage1735, your solution revealed exactly where my disappeared templates could be found. THANKS MUCH!!!
